Accounts Receivable/Lockbox Specialist I

S&T Bank•Columbus, OH

4d•$15 - $28•Onsite

About The Position

Performs administrative and clerical duties supporting the Wholesale and/or Retail Lockbox groups and bank mail deposits and payments. The role processes incoming mail, lockbox items, and payments; provides customer support; maintains customer access to websites and lockbox records; and coordinates with vendors and courier services. The position also supports departmental tracking, document retention, disaster recovery testing, and staff training, while maintaining accurate knowledge of Lockbox products, procedures, and policies.

Requirements

High school diploma or equivalent.
One to two years of general experience.
Strong interpersonal skills and the ability to work independently and as a team player.
Ability to operate keypad devices, electronic equipment, and office equipment.
Ability to occasionally lift and/or move up to 30 pounds.
Manual dexterity for typing and data entry, used up to 75% of the business day.
Close vision at 18–20 inches and depth perception for computer work.
Frequent use of extremities to stand, reach, kneel, or bend throughout an eight-hour shift.

Responsibilities

Sort, open, and distribute incoming mail from various Post Office boxes.
Process, balance, and report incoming mail items, lockbox items, and mail deposits and payments in a timely manner.
Use customer lockbox agreements to meet deadlines, communicate with customers, and meet processing expectations.
Accurately process Wholesale and Retail lockbox payments and scan checks and supporting documentation.
Prepare scanned mail and paper lockbox items for retention, and prepare and mail paper items to customers when appropriate.
Send exceptions, image statements, and other lockbox activity notifications to customers daily or weekly, depending on the agreement.
Create and maintain customer access to websites for historical data and reports.
Serve as the primary contact for lockbox customers and assist with questions about payments, accounts receivables files, and websites.
Assist with opening and closing lockbox accounts.
Assist with monthly production tracking used for customer billing and departmental productivity.
Scan documents received from departments and commit them to Optima/OnBase for retention.
Serve as the primary contact for equipment and software vendors and maintain working relationships with courier services.
Maintain and ensure the accuracy of Lockbox products, procedures, and policies.
Assist with annual disaster recovery testing.
Assist with training newly hired employees on products, procedures, and policies as needed.
Cross-train and assist others in Enterprise Payments Operations departments as needed.
Maintain good working relationships with bank employees and contribute independently and as a team player.
Perform additional duties as required.