Lockbox Extractor Specialist
About The Position
The Lockbox Extractor is responsible for opening, preparing, and extracting incoming customer payment mail in a high-volume lockbox environment. The role also handles exceptions by accurately entering payment or remittance data when items cannot be processed through standard automated workflows. Attention to detail, efficiency, and the ability to work in a fast-paced production setting are essential. The position is located at 4910 Tiedeman Road, Brooklyn, Ohio. The listed schedules are Monday through Friday, either 7:30 a.m.–4:00 p.m. or 8:00 a.m.–4:30 p.m. The onsite interview process includes a numeric data entry assessment and a sorting assessment. The position offers a base hourly rate of $18.00–$23.08, with placement depending on factors such as skills, experience, and geographic location. Compensation may also include production, commission, and/or discretionary incentives. A benefits list is available through the employer. KeyCorp prioritizes in-office presence while providing flexible options when roles can be performed effectively in a mobile environment.
Requirements
- High school diploma or equivalent.
- Strong attention to detail and accuracy.
- Ability to perform repetitive tasks and data entry for extended periods.
- Comfort working in a fast-paced, production-driven environment.
- Ability to follow written and verbal instructions.
- Basic computer and keyboarding skills.
- Dependability and a strong attendance record.
Nice To Haves
- Previous experience in a lockbox, banking, mailroom, or payment processing environment.
- Prior data entry or exception keying experience.
- Experience handling checks or financial documents.
- Familiarity with quality metrics and production standards.
Responsibilities
- Open and extract contents from incoming mail, including checks, remittance documents, and correspondence.
- Sort and batch payments and documents according to established procedures.
- Remove staples, paper clips, envelopes, and other obstructions to prepare items for imaging and processing.
- Review extracted items for completeness and accuracy.
- Identify and research exceptions, such as missing, mismatched, damaged, or unreadable documents.
- Key payment and remittance data for exception items into designated systems accurately.
- Ensure keyed information aligns with source documents and meets quality standards.
- Escalate unresolved or non-standard exceptions according to established guidelines.
- Meet daily production, accuracy, and quality benchmarks.
- Follow security, confidentiality, and compliance requirements related to financial information.
- Maintain an organized work area and follow clean desk and mail handling policies.
- Collaborate with team members and leads to support workflow and operational goals.
Benefits
- Benefits are available for this position; see the employer's benefits list.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
