Lockbox Specialist
First Merchants Brand•Daleville, IN
•Onsite
About The Position
First Merchants Bank is seeking a Lockbox Specialist to join our team! This position will handle, process, and balance all lockbox payments for business clients.
Requirements
- High school diploma or equivalent (GED).
- A minimum of two (2) years operations, processing, or related experience.
Responsibilities
- Serve as backup to the Team Lead, when necessary.
- Communicate and assist with resolving processing errors with vendors, internal customers, and/or clients.
- Prepare Lockbox transactions for processing by following defined procedures.
- Scan mail and lockbox payments into processing equipment.
- Complete queues of work in lockbox application, including but not limited to: data keying, balancing, name verification, exception handling, etc.
- Review batches of work for accuracy prior to transmission.
- Build, verify, and transmit files.
- Communicate to Team Lead and Management any issues that need escalating.
- Collaborate with vendors, internal departments, and Team Lead on testing of new clients.
- Ensure all work as assigned is completed on time, based on service level agreements.
- Assist the Items Processing team with production work (data entry, processing, etc.).
Benefits
- Base Pay PLUS Bonuses
- Medical, Dental and Vision Insurance
- 401k
- Health Savings and Flexible Spending Accounts
- Vacation/Sick Time
- Paid Holidays
- Paid Parental Leave
- Tuition Reimbursement
- Additional Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
