Lockbox Operations Specialist

Conduent•Charlotte, NC

13h

About The Position

The Lockbox Operations Specialist supports banking operations through accurate, high-volume transaction processing. The role requires attention to detail, flexibility, and the ability to work effectively in a fast-paced, deadline-driven environment. The position is located in Charlotte, North Carolina, and is scheduled Sunday through Thursday from 9:00 p.m. to 5:30 a.m. The estimated pay rate is $19.00 per hour; actual compensation may vary based on factors including location, experience, and performance, and the role may be eligible for a bonus or incentive based on business need. Conduent describes itself as delivering mission-critical services and solutions for Fortune 100 companies and more than 500 governments. It states that it is an Equal Opportunity Employer and provides a process for applicants with disabilities to request reasonable accommodations.

Requirements

High school diploma or General Education Degree (GED).
Must be at least 18 years old.
Must pass a criminal background check.
Must pass a required drug screening.
Strong attention to detail.
Proficiency in Microsoft programs such as Outlook and Teams.
Must be eligible to work in the United States.
Ability to work independently and as part of a team.
Reliable attendance and flexibility to work additional hours with little notice.
Ability to work under pressure and meet deadlines.
Ability to learn quickly, adapt, and follow detailed instructions.

Nice To Haves

Bank operations, item processing, or related experience.
Strong 10-key and data entry skills.

Responsibilities

Process lockbox transactions accurately and on time while meeting productivity standards.
Slice, count, sort, and distribute incoming mail.
Open envelopes and batch checks, invoices, and coupons according to client instructions.
Scan documents using high-speed scanners, including OPEX Falcon scanners.
Prepare scanned work for storage or retention and place it accordingly.
Perform end-of-day procedures.
Perform data entry and reassociation of check images and backup documents.
Prepare outgoing mail with pre-coded alphanumeric data.
Follow internal controls, security protocols, and banking regulations.
Escalate issues promptly to management to avoid client impact.
Support other operations and administrative tasks as needed.