Lockbox Operations Specialist

Conduent•Charlotte, NC

About The Position

The Lockbox Operations Specialist supports banking operations by processing high volumes of transactions accurately and on time. The role requires attention to detail, flexibility, and the ability to work in a fast-paced, deadline-driven environment. The schedule is Sunday through Thursday, 9:00 p.m. to 5:30 a.m., in Charlotte, North Carolina. The stated rate is $19.00 per hour; actual pay may vary based on factors including location, experience, and performance. The role is described as full-time and offers benefit options from Day 1.

Requirements

High school diploma or GED.
At least 18 years of age.
Pass a criminal background check.
Pass a required drug screening.
Strong attention to detail.
Proficiency in Microsoft programs such as Outlook and Teams.
Eligible to work in the United States.
Ability to work independently and as part of a team.
Reliable attendance and flexibility to work additional hours with little notice.
Ability to work under pressure and meet deadlines.
Ability to learn quickly, adapt, and follow detailed instructions.

Nice To Haves

Bank operations, item processing, or related experience.
Strong 10-key and data entry skills.

Responsibilities

Process lockbox transactions accurately and on time while meeting productivity standards.
Slice, count, sort, and distribute incoming mail.
Open envelopes and batch checks, invoices, and coupons according to client instructions.
Scan documents using high-speed scanners, including the OPEX Falcon.
Prepare scanned work for storage or retention and place it accordingly.
Perform end-of-day procedures.
Perform data entry and reassociation of check images and backup documents.
Prepare outgoing mail with pre-coded alphanumeric data.
Follow internal controls, security protocols, and banking regulations.
Escalate issues promptly to management to avoid client impact.
Support other operations and administrative tasks as needed.