Lockbox Operations Associate

Conduent • Charlotte, NC

1d • Onsite

About The Position

The Lockbox Operations Associate supports banking operations by accurately processing high volumes of transactions. The role requires attention to detail, flexibility, and the ability to perform in a fast-paced, deadline-driven environment. The position is located in Charlotte, North Carolina, with a Sunday-through-Thursday schedule from 6:00 a.m. to 2:30 p.m. The stated estimated hourly rate is $19.00; actual pay may vary based on factors including location, experience, and performance.

The associate processes incoming lockbox items, scans and prepares documents for storage or retention, performs data entry and image reassociation, and prepares outgoing mail. Employees follow client instructions, internal controls, security protocols, and banking regulations, complete end-of-day procedures, and escalate issues to management. The role may also support other operations and administrative tasks as needed.

Requirements

• High school diploma or General Education Degree (GED).
• Must be at least 18 years old.
• Must pass a criminal background check.
• Must pass a required drug screening.
• Strong attention to detail.
• Proficiency in Microsoft programs such as Outlook and Teams.
• Must be eligible to work in the United States.
• Ability to work independently and as part of a team.
• Reliable attendance and flexibility to work additional hours with little notice.
• Ability to work under pressure and meet deadlines.
• Ability to learn quickly, adapt, and follow detailed instructions.

Nice To Haves

• Bank operations, item processing, or related experience.
• Strong 10-key and data entry skills.

Responsibilities

• Process lockbox transactions accurately and on time while meeting productivity standards.
• Slice, count, sort, and distribute incoming mail.
• Open envelopes and batch checks, invoices, and coupons according to client instructions.
• Scan documents using high-speed scanners, including the OPEX Falcon.
• Prepare scanned work for storage or retention and place it accordingly.
• Perform end-of-day procedures.
• Perform data entry and reassociation of check images and backup documents.
• Prepare outgoing mail with pre-coded alphanumeric data.
• Follow internal controls, security protocols, and banking regulations.
• Escalate issues promptly to management to avoid client impact.
• Support other operations and administrative tasks as needed.

Benefits

• Full benefit options from Day 1.
• Career growth opportunities.
• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.
• May be eligible for a bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED