Associate Operations Processor - Lockbox

Wells Fargo & Company•Federal Way, WA

2d•$22 - $26•Onsite

About The Position

At Wells Fargo, the Associate Operations Processor supports the bank’s operational infrastructure by completing routine processing activities and maintaining consistent workflows. The role contributes to operational efficiency, reliability, and consistent service across the organization. The position supports lockbox operations, including account research, receiving and sorting mail by customer number and deadline, preparing and slicing mail for the Extraction Team, extracting mail, scanning documentation, and performing data entry. The processor follows established policies, procedures, compliance requirements, and quality standards; maintains organized documentation; prioritizes assigned work to meet service-level expectations; and escalates exceptions, errors, discrepancies, risks, or other issues. The role collaborates with colleagues and provides operational support to internal partners and stakeholders while meeting customer service-level agreements and production and quality standards. The role is based at 18035 Sperry Dr., Tukwila, WA 98188-4750. The schedule is open-ended, with start and end times determined by workflow. The listed schedule includes Thursday through Monday, 7:00 a.m.–3:30 p.m., and Saturday and Sunday, 8:30 a.m.–5:00 p.m., or until work is complete. Overtime and holidays may be required as needed. The role requires the ability to lift 10 pounds. The posted pay range is $22.00–$26.44 per hour. Eligible employees may receive a comprehensive benefits package.

Requirements

At least 6 months of operations support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to follow policies, procedures, compliance requirements, and quality standards.
Ability to meet customer service-level agreements while maintaining production and quality standards.
Ability to lift 10 pounds.

Nice To Haves

Experience performing routine business operations, administrative, or clerical tasks accurately and responsibly, collaborating with team members as needed.
Ability to organize, track, and prioritize assigned work within structured workflows and manage time effectively.
Active listening, critical thinking, problem-solving, and sound judgment when reviewing information and identifying, resolving, or escalating issues.
Experience following procedures, quality standards, and internal guidelines to support compliant and reliable outcomes.
Ability to identify and escalate risks to maintain compliance.
Ability to remain focused and resilient while completing high-volume, repetitive, or process-driven work in a structured environment.

Responsibilities

Support routine operational processes within established workflows.
Ensure work is accurately received, tracked, and completed in a timely manner.
Follow applicable policies, procedures, and compliance requirements.
Maintain organized documentation to support consistency and traceability.
Identify and escalate exceptions, errors, discrepancies, risks, and other issues.
Prioritize daily work assignments to meet service-level expectations and deadlines.
Collaborate with colleagues to support operational goals and process execution.
Provide information and operational support to internal partners and stakeholders.
Conduct account research.
Receive and sort mail by customer number and deadline time.
Prepare and slice mail for the Extraction Team.
Assist with mail extraction.
Scan documentation.
Perform data entry.
Work independently to meet customer service-level agreements while maintaining production and quality standards.
Lift up to 10 pounds.