Lockbox Operations Associate

Conduent•Charlotte, NC

23h•Onsite

About The Position

The Lockbox Operations Associate supports banking operations by accurately processing a high volume of transactions. The role requires strong attention to detail, flexibility, and the ability to perform in a fast-paced, deadline-driven environment. The associate processes lockbox transactions and related documents, follows client instructions and established security controls, and completes end-of-day procedures. The position is based in Charlotte, North Carolina, with a schedule of Friday through Tuesday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or General Education Degree (GED).
At least 18 years of age.
Pass a criminal background check.
Pass the required drug screening.
Strong attention to detail.
Proficiency in Microsoft programs such as Outlook and Teams.
Eligible to work in the United States.

Nice To Haves

Bank operations, item processing, or related experience.
Strong 10-key and data entry skills.
Ability to work independently and as part of a team.
Reliable attendance and flexibility to work additional hours with little notice.
Ability to work under pressure and meet deadlines.
Ability to learn quickly, adapt, and follow detailed instructions.

Responsibilities

Process lockbox transactions accurately and on time while meeting productivity standards.
Slice, count, sort, and distribute incoming mail.
Open envelopes and batch checks, invoices, and coupons according to client instructions.
Scan documents using high-speed scanners, including the OPEX Falcon.
Prepare scanned work for storage or retention and place it accordingly.
Perform end-of-day procedures.
Perform data entry and reassociation of check images and backup documents.
Prepare outgoing mail with pre-coded alphanumeric data.
Follow internal controls, security protocols, and banking regulations.
Escalate issues promptly to management to avoid client impact.
Support other operations and administrative tasks as needed.