Lockbox Operations Processor

Eastern Bank

About The Position

The Lockbox Operations Processor performs mail opening, exception processing, sorting, and data entry functions within the Lockbox Department. The role processes customer remittances and payments according to bank and customer procedures, deadlines, and specifications, while meeting quality and productivity standards. The position requires flexibility to perform a variety of clerical duties during the shift and to meet business needs.

Requirements

Excellent manual dexterity and attention to detail.
Solid organizational skills and basic adding-machine skills.
Ability to meet processing standards and customer deadlines.
Good communication skills.
Ability to prioritize, follow direction, and read company procedures related to customer business requirements.
Ability to work in a fast-paced, high-production environment and move easily between clerical tasks.
Effective interaction with all team members.
Ability to work independently and as part of a team.
Flexible schedule required to meet business needs.

Responsibilities

Open, sort, and balance customer remittances according to bank and customer procedures and deadlines.
Use an adding machine to balance multiple transactions and label them with the appropriate batch header.
Review processable returns for accuracy and complete a Return Item Notification form.
Prepare manual deposits for payments received without a document.
Prepare checks for data-entry processing.
Sort customer payments and separate transactions according to customer specifications.
Review and prepare counterwork for processing.
Record daily production on an Employee Production Report and submit it to the Supervisor at the end of the shift for review and approval.
Sort and prepare mail by P.O. Box for distribution to the mail-opening operation.
Perform 10-key data entry for customer payments in a fast-paced environment while meeting quality and productivity standards.
Enter detailed payment information from remittance documents according to customer specifications.
Monitor and/or ensure compliance with applicable Federal and State laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering requirements, as well as bank operating policies and procedures.
Perform other duties as assigned.