Supervisor, Location Hrly - FT

Pre-Flight • Denver, CO

2d • Onsite

About The Position

The Location Supervisor reports to the General Manager and oversees day-to-day operations for an assigned shift. The role supports the location Manager in developing and maintaining an experienced, trained staff and ensures customers receive a high level of service. The supervisor also assists the General Manager and Shift Manager with revenue controls and accountability systems.

The position requires regular work at the Preflight Denver Market and schedule flexibility to meet operational needs, including occasional work outside scheduled hours. The schedule will be discussed during the interview. The supervisor must be able to move around the facility to assist customers, including traveling up and down parking garage ramps when necessary.

Requirements

• High school diploma or GED.
• Bachelor’s degree in Real Estate, Management, Finance, Accounting, or Hospitality, or at least one year of experience in hospitality, real estate, retail management, parking, logistics/transportation, or manufacturing.
• Computer literacy, including proficiency with MS Word and MS Excel.
• Basic math skills sufficient to calculate time and cash equivalents.
• Unrestricted authorization to work in the United States.
• Valid driver’s license to operate company or customer vehicles.
• Willingness to complete pre-employment screening, including drug testing, reference verification, and a background check, and to submit to a background investigation.
• Willingness to work regularly at the Preflight Denver Market.
• Ability to maintain schedule flexibility to meet operational needs, including occasional work outside regular scheduled hours.
• Ability to walk or move to assist customers in a timely manner and, when needed, travel up and down parking garage ramps.

Nice To Haves

• At least one year of experience supervising, coaching, and administering disciplinary actions and performance evaluations for non-exempt personnel.
• Bachelor’s degree in business, finance, real estate, accounting, or a related field.
• Excellent oral and written communication skills, including the ability to convey professionalism and competence to superiors, peers, staff, customers, and landlords.
• Excellent time management and multitasking skills for success in a fast-paced environment.
• Strong safety knowledge and awareness, with sound judgment.

Responsibilities

• Schedule employees and ensure appropriate staffing levels per shift in accordance with the budget.
• Assist the General Manager in supervising and evaluating employee performance.
• Train and support hourly staff on job procedures and assist with cashier, driver, parking lot attendant, dispatcher, and light maintenance duties as needed.
• Model company policies and norms for staff.
• Route landlord requests and requirements to the appropriate decision-maker.
• Coordinate daily activities with the manager and transition responsibilities between shifts.
• Serve as the shift point person for customer service inquiries, complaints, incident reports, and claims.
• Ensure facility and employee appearance meets company standards during the assigned shift.
• Audit cashier reports and implement financial and accounting controls during the assigned shift.
• Maintain and enforce company cash control policies.
• Ensure employees are trained in security and safety processes and procedures.
• Monitor properties for safety and security, remain alert to unusual or potentially threatening activity, and respond safely and effectively to potentially dangerous situations.
• Remain available to staff during the shift to respond to reports of suspicious activity, security threats, and safety concerns, providing assistance and instruction.
• Report incidents to the Facility/Operations Manager and Employee Health and Safety/RISK Manager.
• Participate in market safety and security training.

Benefits

• Comprehensive medical, dental, and vision insurance options for eligible employees after a 90-day waiting period.
• Employer-sponsored short-term disability, long-term disability, and life insurance at no cost to the employee.
• Optional voluntary life, spouse/child life, hospital indemnity, critical illness, accident, and pet insurance at low cost.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• 401(k) retirement plan with a 4% company match that vests immediately.
• Eligible employees earn PTO and receive Float hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED