Supervisor, Location Hrly - PT - Sat/Sun Mornings

InterPark LLC/PreFlight LLC•Chelsea, MA

3d•Onsite

About The Position

The Location Supervisor oversees day-to-day operations for an assigned shift and reports to the General Manager. The role supports the location Manager and General Manager in maintaining an experienced, trained staff and ensures customers and landlords receive a high level of service. The supervisor also supports established revenue controls and accountability systems. This position is based at the off-airport parking facility in Chelsea, Massachusetts, and is scheduled for Saturday and Sunday mornings. The supervisor must maintain schedule flexibility to meet operational needs, which may occasionally require working outside regular scheduled hours. The role involves walking or moving to assist customers and may require traveling up and down parking garage ramps.

Requirements

High school diploma or GED.
A bachelor’s degree in Real Estate, Management, Finance, Accounting, or Hospitality, or at least one year of experience in hospitality, real estate, retail management, parking, logistics/transportation, or manufacturing.
Computer literacy and proficiency with Microsoft Word and Excel.
Basic math skills sufficient to calculate time and cash equivalents.
Unrestricted authorization to work in the United States.
Valid driver’s license to operate company or customer vehicles.
Willingness to undergo pre-employment screening, including drug testing, reference verification, and a background check or investigation.
Willingness to work at the off-airport parking facility in Chelsea, Massachusetts, and on Saturday and Sunday mornings.
Flexibility to work outside regularly scheduled hours occasionally to meet operational needs.
Ability to walk or move to assist customers in a timely manner and, when needed, travel up and down parking garage ramps.

Nice To Haves

At least one year of experience supervising, coaching, and administering disciplinary actions and performance evaluations for non-exempt personnel.
Bachelor’s degree in business, finance, real estate, accounting, or a related field.
Excellent oral and written communication skills, including the ability to convey professionalism and competence to superiors, peers, staff, customers, and landlords.
Excellent time-management and multitasking skills for success in a fast-paced environment.
Strong safety knowledge and awareness, with sound judgment.

Responsibilities

Schedule employees and ensure staffing levels meet shift requirements and budget.
Assist location Managers and the General Manager with supervising and evaluating employee performance.
Train and support hourly staff on job procedures; assist with cashier, driver, parking lot attendant, dispatcher, and light maintenance duties as needed.
Model company policies and norms for staff.
Coordinate daily activities with the manager and transition responsibilities between shifts.
Handle customer service inquiries, complaints, incident reports, and claims during the shift.
Ensure the facility and employee appearance meet company standards.
Audit cashier reports and implement financial and accounting controls for the shift.
Maintain and enforce company cash-control policies.
Ensure employees are trained in security and safety processes and procedures.
Monitor properties for safety and security, remain alert to unusual or potentially threatening activity, and respond safely to dangerous situations.
Remain available to staff to address suspicious activity, security threats, and safety concerns, providing assistance and instruction.
Report incidents to the Facility/Operations Manager and Employee Health and Safety/RISK Manager.
Participate in market safety and security trainings.