Supervisor, Location Hrly - PT - Sat/Sun Mornings

Pre-Flight•Chelsea, MA

2d•Onsite

About The Position

The Location Supervisor oversees day-to-day operations during the assigned shift and reports to the General Manager. The supervisor assists the location Manager and General Manager with staffing, employee training and performance, customer service, revenue controls, and accountability systems. The position is responsible for ensuring customers and landlords receive a high level of service, maintaining facility and employee appearance, and enforcing company cash-control, safety, and security procedures. This role is based at an off-airport parking facility in Chelsea, Massachusetts, and is scheduled for Saturday and Sunday mornings. The supervisor must maintain schedule flexibility to meet operational needs, which may occasionally require working outside regular scheduled hours.

Requirements

High school diploma or GED.
A bachelor’s degree in Real Estate, Management, Finance, Accounting, or Hospitality, or at least one year of experience in hospitality, real estate, retail management, parking, logistics/transportation, or manufacturing.
Computer literacy, including proficiency with MS Word and MS Excel.
Basic math skills sufficient to calculate time and cash equivalents.
Unrestricted authorization to work in the United States.
Valid driver’s license to operate company or customer vehicles.
Willingness to complete pre-employment screening, including drug testing, reference verification, and a background check or investigation.
Willingness to work at the off-airport parking facility in Chelsea, Massachusetts.
Ability to maintain a flexible work schedule to meet operational needs, including occasional work outside regular scheduled hours.
Willingness to work Saturday and Sunday mornings.
Ability to walk or move to assist customers promptly and, when needed, travel up and down parking garage ramps.

Nice To Haves

At least one year of experience supervising, coaching, administering disciplinary actions, and conducting performance evaluations for non-exempt personnel.
Bachelor’s degree in business, finance, real estate, accounting, or a related field.
Excellent oral and written communication skills, with the ability to convey professionalism and competence to superiors, peers, staff, customers, and landlords.
Excellent time-management and multitasking skills for a fast-paced environment.
Strong safety knowledge and awareness, with sound judgment.

Responsibilities

Schedule employees and ensure appropriate staffing levels for each shift in accordance with the budget.
Assist location Managers and the General Manager with supervising and evaluating employee performance.
Train and support hourly staff on job procedures and, as needed, assist with cashier, driver, parking lot attendant, dispatcher, and light maintenance duties.
Model company policies and standards for staff.
Coordinate daily activities with the manager and transition responsibilities between shifts.
Handle customer service inquiries, complaints, incident reports, and claims during the shift.
Ensure facility and employee appearance meet company standards.
Audit cashier reports and implement financial and accounting controls for the shift.
Maintain and ensure compliance with company cash-control policies.
Ensure employees are adequately trained in security and safety processes and procedures.
Monitor properties for safety and security, remain alert to unusual or potentially threatening activity, and respond to dangerous situations safely and effectively.
Remain available to staff for reports of suspicious activity, security threats, and safety concerns, and provide assistance and instruction.
Report incidents to the Facility/Operations Manager and Employee Health and Safety/RISK Manager.
Participate in market safety and security trainings.