Location Manager

Hub Group•Grimes, IA

About The Position

The Location Manager oversees day-to-day operations at one or more market locations. The role requires a thorough understanding of each location, strong client relationships, and efforts to increase efficiency and business within delivery operations. Building client relationships, recruiting, and securing all appliance delivery business at each location are key priorities. The manager oversees independent contractor partnerships, staffing and recruiting, claims, location financial performance, expenses, warehouse and loadout quality control, route monitoring, and operational communications. The position also involves regular meetings and field visits, maintaining inventory, enforcing company policies, and submitting weekly location updates. The salary is up to $75,250 per year in base salary, with bonus eligibility. The stated estimate may change based on factors including skills, experience, education, market factors, geographical location, budget, and demand. Hub Group offers a comprehensive benefits plan.

Requirements

Proven leadership ability.
Effective communication skills.
Proven results.
Organized.
College degree or equivalent experience.

Responsibilities

Build client relationships to secure all appliance delivery business at each location.
Manage independent contractor partnerships, including profitability and compliance.
Achieve goals established by the client and Hub Group Final Mile.
Develop staff and hold them accountable, where applicable.
Recruit and retain independent contractors.
Manage claims and related processes, with FOC assistance.
Manage controllable P&L items and location margin goals.
Manage delivery expenses, including minimums, effective routing, and support expense.
Manage operating expenses, including operation supplies, truck use, uniform chargebacks, MC support travel, and uncollected debt.
Manage warehouse expenses, including contracted labor and inventory variances.
Manage administrative expenses, including hourly labor, contract administration, office supplies, recruitment, travel, and meals.
Evaluate rental car use versus mileage reimbursement.
Communicate effectively with the DIA, DIM, and client staff.
Lead short, effective, informative daily stand-ups; document them and include feedback in the recap.
Conduct and document weekly field ride-behinds with teams to support client satisfaction and training.
Visit showrooms as needed to build and maintain client relationships.
Maintain tote inventory and hold BP’s accountable for trade stock.
Enforce and adhere to company policies and procedures.
Oversee warehouse loadout and quality control to get teams off the dock.
Actively monitor teams’ routes from the road, following the SOP.
Hold weekly operations meetings with the DIA to review aging invoices, issues, and goals; document the meetings and include them in the recap.
Hold BP meetings as needed to review claims, settlements, and compliance.
Participate in client and internal conference calls.
Provide weekly location updates, including the schedule, location summary, stand-up and ride-behind recaps, and aging-invoice updates when applicable.
Perform other duties as assigned.