Location Manager

SCI Shared Resources•Dallas, TX

About The Position

Manage the daily operations of a single funeral home location and line of business. The Location Manager fosters ownership and pride among staff, controls costs, encourages profitable case volume growth, and is responsible for short-term planning and achieving annual sales revenue, production, and Profit & Loss goals. The role includes developing an effective staff and exceeding client family expectations. The manager oversees financial planning and performance, day-to-day operations, regulatory compliance, facilities, and local promotional efforts. The role collaborates with Market Leadership, Finance Field Managers, Corporate Departments, local management, and other stakeholders to set goals, manage resources, improve processes, and implement changes. The position may also involve funeral arrangement conferences and directing services. The manager may speak with next of kin, discuss available insurance and benefits, promote funeral-related services and merchandise, preside over visitations or services, confirm service authorization, and verify that personal belongings are removed before burial in accordance with arrangements.

Requirements

High school diploma or equivalent.
At least five years of industry experience with increasing responsibilities.
At least two years of experience guiding staff and communicating expectations.
Ability to work evenings, nights, and weekends.
Conversance in the funeral industry and financial acumen.
Proficiency in MS Office Suite.
Professional interpersonal skills, cultural sensitivity, and tact when interacting with customers and resolving escalated issues.
Leadership skills and a desire to manage people.
Cognitive ability to reason, plan, solve problems, think abstractly and analytically, comprehend complex ideas, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented approach, with motivation to keep projects moving by removing obstacles and exploring alternatives.
Ability to create clear presentations and data visualizations to support decision-making and problem analysis.
Positive attitude, motivation to continually advance industry and business understanding, and strong self-motivation.
Professional written and verbal communication skills, including public speaking, collaboration, and negotiation.
Proficient working knowledge of HMIS, InfoPort, and CarePoint.
Funeral Director license as required by state or provincial law and the applicable state board.

Nice To Haves

Technical diploma in Funeral Services or Mortuary Science preferred.
Bachelor's degree in Mortuary Science or another degree as required by state or provincial law and the applicable state board.
Prior experience managing people preferred.
Budgeting and expense control experience preferred.

Responsibilities

Work with Market Leadership to develop the annual business plan, budget, and financial, production, and revenue goals.
Prepare annual operational and personnel budgets; communicate company and market strategies, values, and goals; and translate goals into local action plans.
Collaborate with the Finance Field Manager to monitor financial trends and identify ways to achieve financial goals.
Approve expenditures and invoices, and manage overtime to an acceptable expense level.
Manage daily operations by communicating expectations, delegating work, setting priorities, and working toward annual goals.
Review and revise schedules to ensure services are on time and exceed customer expectations.
Resolve escalated customer issues.
Ensure operations comply with regulations, procedures, and policies.
Collaborate with local management on resource sharing, ideas, and business or operational improvements.
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
Participate in community, civic, or other organizations as part of local promotional efforts.
Ensure facilities and grounds are clean, manicured, and in working order; budget appropriately for repairs, equipment, and furniture.
Plan and implement annual initiatives that may affect resources or goals across locations.
Collaborate with stakeholders to understand business needs and resource constraints and negotiate solutions.
Identify and implement innovative solutions to improve efficiency, and support change initiatives while adapting to new work structures, processes, requirements, or cultures.
May receive or initiate calls to the deceased's next of kin and facilitate arrangement conferences with concern and empathy, assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including Veteran benefits, and promote funeral, cemetery, and crematory services and merchandise.
May preside as Master of Ceremonies for visitations, funerals, or graveside services in a professional, organized, and caring manner consistent with company standards.
Confirm authorization to proceed with service arrangements.
Be present when a casket containing a human body is placed in a grave, crypt, or burial vault, and verify that personal belongings are removed before burial according to the arrangements.
Develop a strong, trusting, and reliable team; provide oversight, guidance, coaching, feedback, and development support; and track progress.
Understand team members' career aspirations and provide assignments to develop skills or close gaps.
Use a proactive, collaborative management style to increase employee engagement and minimize turnover.
Screen internal and external candidates and hire or promote qualified staff.
Recommend pay increases, special pays, and career advancements.
Build effective business relationships across the organization.