Lobby Ambassador for Luxury Condominium

Associa•Miami, FL

About The Position

The Lobby Ambassador serves as a discreet, impeccably mannered gatekeeper for a luxury condominium. The role greets visitors, verifies access, and provides guided access to units. Front Desk staff provide resident service and support, rover the building premises, and handle residents’ packages. The position includes coordinating deliveries, monitoring security cameras and exterior doors, controlling guest and vendor access to residential floors, and helping maintain a secure and professional environment. The Lobby Ambassador works with building staff and communicates among unit owners, maintenance, and property management, while following safety and security procedures and responding appropriately to emergencies.

Requirements

High school graduate or equivalent vocational training certificate; high school education is required.
Ability to compute basic arithmetic.
Fluency in spoken and non-verbal English; English is required.
Ability to provide legible communication and directions.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize and organize.
Ability to think clearly, remain calm, and resolve problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand guest and member service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest and member information and pertinent resort data.
Ability to input and access information in property management systems, computers, and point-of-sale systems.
Two years of customer service experience preferred.
Two years of spa experience preferred.

Nice To Haves

Some college education or training in the hospitality industry.
Previous experience as a Front Desk Agent.
Spanish, Russian, or Portuguese language skills preferred.
Two years of customer service experience preferred.
Two years of spa experience preferred.

Responsibilities

Greet vendors, residents, and their guests.
Coordinate deliveries of packages, flowers, and restaurant food.
Control and monitor security cameras.
Monitor the building’s exterior doors and help maintain a secure environment for residents.
Monitor and control guest and vendor access to residential floors.
Collaborate with building staff to ensure residents’ and guests’ needs are met.
Review daily front desk procedures and facilitate communication among unit owners, the maintenance team, and property management.
Keep all areas professional and clean during the shift.
Follow safety and security policies, programs, and procedures.
Handle crisis situations in the event of an emergency or fire.
Answer the telephone and speak clearly and professionally.
Perform other duties as assigned by management.
Rover the building premises and handle residents’ packages.
Greet visitors, verify access, and provide guided access to units.