Loaner Rental Agent

Penske Automotive Group • Austin, TX

2d • Onsite

About The Position

BMW of Austin is seeking a knowledgeable and friendly Loaner Rental Agent to deliver extraordinary customer experiences. The role is responsible for maintaining customer satisfaction and ensuring customers receive and return courtesy loaner and rental vehicles in accordance with company, third-party, and manufacturer policies. The agent helps maintain loaner inventory, documents maintenance needs, and ensures customers are appropriately charged for damage, moving violations, tickets, and tolls. The position also files documentation with insurance companies or state and federal agencies and works with other departments to support a positive customer experience.

Requirements

• High school diploma or equivalent.
• Six months or more of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver's license.
• Exceptional customer service skills and the ability to assist customers promptly, accurately, and professionally.
• Good written and oral communication skills, interpersonal skills, and organizational skills.
• Ability to use a computer and associated fleet-management software.
• Ability to safely drive vehicles with automatic and manual transmissions.
• Ability to perform basic math and follow written and oral instructions, work rules, and procedures.
• Ability to work independently and complete assignments within given instructions and standard practices.
• Ability to interact well with others, work in a team, and work effectively with a diverse group of people.
• Strong attention to detail, reliability, productivity, and a positive team-oriented attitude.
• Ability to work in a fast-paced, results-driven environment.
• Ability to work nights, weekends, and holidays as required.
• Ability to perform the physical demands of the role, including walking or standing, and standing, sitting, crawling, climbing, stooping, kneeling, reaching, and grasping.
• Ability to talk and hear.
• Ability to lift up to 20 pounds at a time and/or frequently lift or carry objects weighing up to 10 pounds.

Nice To Haves

• Associate degree or equivalent.
• One or more years of related experience and/or training, or an equivalent combination of education and experience.
• Experience in customer service, retail, or a rental car company.

Responsibilities

• Greet customers professionally and courteously and help ensure a world-class service experience.
• Assist in maintaining vehicle inventory to satisfy customer requests.
• Check out and receive returned loaner vehicles according to company policies.
• Document required maintenance for returned vehicles.
• File documentation with insurance companies or state and federal agencies.
• Ensure customers are charged appropriately for vehicle damage, moving violations, tickets, and tolls.
• Establish and maintain effective working relationships with other departments.
• Use fleet-management computer software and follow applicable work rules and procedures.
• Safely drive vehicles with both automatic and manual transmissions.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED