Loaner Rental Agent

Penske Automotive Group • Austin, TX

3d • Onsite

About The Position

BMW of Austin is seeking a knowledgeable and friendly Loaner Rental Agent to support the dealership team and deliver exceptional customer experiences. The role is responsible for maintaining customer satisfaction and ensuring customers receive and return courtesy loaner and rental vehicles in accordance with company, third-party, and manufacturer policies. The agent greets and assists customers, supports vehicle inventory, processes vehicle checkouts and returns, documents maintenance needs, and handles documentation and charges related to vehicle damage, moving violations, tickets, and tolls.

The position works standard business hours, with the ability to work nights, weekends, and holidays as required. It involves working in a covered area and outdoors, where the employee may encounter heat, cold, hazards, and noise. The role requires frequent walking or standing and physical activities such as sitting, crawling, climbing, stooping, kneeling, reaching, and grasping. Light work is required, including lifting no more than 20 pounds at a time and/or frequently lifting or carrying objects weighing up to 10 pounds. Supervisory responsibility is indicated.

Requirements

• High school diploma or equivalent.
• Six months or more of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to safely drive vehicles with both automatic and manual transmissions.
• Exceptional customer service skills.
• Ability to use a computer and associated software for fleet management.
• Good written and oral communication skills.
• Ability to perform basic math.
• Ability to understand and follow work rules and procedures, and carry out written, oral, or diagram-based instructions using common-sense judgment.
• Ability to work independently and complete assignments within given instructions, routines, and standard practices.
• Ability to interact well with others and work effectively with a diverse group of people.
• Exceptional attention to detail and ability to work productively in a team environment.
• Ability to work standard business hours and nights, weekends, and holidays as required.
• Ability to meet the physical demands of light work, including lifting and carrying items up to the stated limits, walking or standing, and standing, sitting, crawling, climbing, stooping, kneeling, reaching, and grasping.

Nice To Haves

• Associate of Arts degree or equivalent.
• One or more years of related experience and/or training, or an equivalent combination of education and experience.
• Experience in customer service, retail, or a rental car company.

Responsibilities

• Greet customers professionally and in a friendly manner, and assist them promptly, courteously, accurately, and professionally.
• Help maintain vehicle inventory to satisfy customer requests.
• Ensure loaner vehicles are checked out and returned according to company policies.
• Document maintenance required for returned vehicles.
• Establish and maintain good working relationships with other departments.
• File documentation with insurance companies or state and federal agencies.
• Ensure customers are charged appropriately for vehicle damage, moving violations, tickets, and tolls.
• Provide a world-class service experience and contribute to customer satisfaction.

Benefits

• Medical, dental, and vision care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED