Loan Servicing Representative

Horicon Bank•Horicon, WI

1d•Onsite

About The Position

The Loan Servicing Representative performs a comprehensive range of loan servicing functions supporting commercial, residential real estate, and consumer loan portfolios. The role ensures accurate boarding, maintenance, reconciliation, reporting, and closure of loan accounts in compliance with applicable regulations, policies, and procedures. It provides operational support and service to customers, lenders, and internal departments while maintaining the integrity of loan records and servicing processes. The position supports the Bank's sales function through service to internal and external customers, handles inquiries professionally, and protects confidential account information. It processes and verifies transactions, boards and funds loans, reviews loan documentation, and supports paid-loan closure. The role also handles lien and document satisfactions, reconciles loan records and general ledger accounts, supports secondary-market and participation-loan reporting and payments, and coordinates insurance, tax, and escrow activities. Additional responsibilities include helping create and update departmental standard operating procedures, maintaining knowledge of loan servicing practices and regulations, participating in training and development, complying with enterprise policies and applicable laws, and reporting suspicious activity to the AML/CFT team. Other job-related duties may be assigned as needed. Work is performed in a pleasant office environment with minimal chance of personal injury. Frequent mental concentration is required. The employee must be able to lift and move up to 20 pounds unassisted, and some twisting, bending, and turning are required. Work hours are generally during normal business hours and average 40 hours per week.

Requirements

High school diploma or equivalent.
A minimum of two years of banking or related experience.
Computer literacy, including experience with Office Suite, MS Word, Excel, and other computer software products.
Ability to plan and prioritize a diversified workload, multitask, exercise good judgment, and work effectively under pressure and deadlines.
Independent critical-thinking skills and high attention to detail.
Ability to analyze data and provide practical solutions.
Communication skills and the ability to communicate and problem-solve effectively with customers and employees.
Ability to lift and move up to 20 pounds unassisted.
Ability to perform some twisting, bending, and turning.

Responsibilities

Provide exceptional service to internal and external Bank customers in support of the Bank's sales function.
Manage customer and employee inquiries professionally and maintain the confidentiality of customer account information.
Process and verify posted transactions and loan advance requests; maintain automatic payment arrangements and loan accounts; and ensure transactions post accurately and promptly.
Board new loans in the core processing system and enter required loan information accurately.
Disburse loan proceeds and process related funding transactions.
Review new and renewed loan documents against the core banking system for quality control, including tracking exceptions, electronic imaging, and file maintenance.
Monitor paid loan files and support loan closure; provide paid documents and related correspondence to customers and appropriate third parties upon request.
Satisfy previously recorded documents at the Register of Deeds, including liens at the Department of Motor Vehicles and Department of Natural Resources; terminate UCCs; and cancel flood certificates when applicable.
Reconcile loan-related reports, records, and general ledger accounts; monitor and prepare index rate changes.
Report, remit payments, and reconcile loans sold on the secondary market, including Federal Home Loan Bank and Freddie Mac loans, and complete SBA reporting.
Apply participation payments, compare records with originating lender records, request funds from participating financial institutions, and report or wire payments to those institutions.
Coordinate with third-party insurance and tax monitoring vendors to track hazard insurance, flood insurance, and property taxes for mortgage-secured loans.
Establish escrow accounts, disburse funds for taxes, insurance, and PMI/USDA payments, and oversee annual escrow analysis.
Assist with creating and updating Standard Operating Procedures for Loan Servicing Department processes, tasks, and responsibilities.
Maintain current knowledge of loan servicing practices and changing regulations, and pursue continuing professional development.
Participate in required internal and external training and development opportunities.
Comply with applicable enterprise policies, procedures, laws, and regulations, including Bank Secrecy Act requirements.
Report suspicious activity to the AML/CFT team.
Perform other duties as necessary to fulfill the role or as requested by management.