Commercial Loan Servicing Representative

Wells Fargo•Minneapolis, MN

3d•$24 - $31•Onsite

About The Position

Wells Fargo is hiring a Commercial Loan Servicing Representative in Transaction & Processing within the Commercial Banking Operations Division. The role supports internal and external customers with commercial loan servicing needs and handles customer inquiries, complaints, transactions, and research. The representative serves as the primary loan servicing contact for construction monitoring and disbursements, monitors collateral, prepares payoff letters, and releases collateral. The position also audits loan systems of record for new loan setups, modifications, data input, customer research, and billing. It receives direction from supervisors and leaders, escalates non-routine concerns, and exercises independent judgment while developing knowledge of the function, policies, procedures, and compliance requirements. The position is onsite five days per week, Monday through Friday, at 600 South 4th Street in Minneapolis, Minnesota. Additional hours may be needed. Relocation assistance is unavailable, and the position is not eligible for visa sponsorship. The stated base pay range is $24.04–$31.25; employees may also be eligible for incentive opportunities.

Requirements

At least 1 year of Commercial Loan Servicing support experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice To Haves

Basic knowledge and understanding of collateral documentation, perfection, and business entities.
Knowledge and understanding of equipment leasing or automobile title processing.
Experience in a file room environment, records management, or a vault.
Ability to work effectively in a team environment.
Excellent verbal, written, and interpersonal communication skills.
Sound attention to detail and accuracy skills.
Customer service focus, including actively listening, eliciting information, understanding customer issues and needs, and recommending solutions.
Ability to navigate multiple computer systems and applications and use search tools to find information.
Ability to work in a fast-paced, deadline-driven environment.
Ability to work independently, proactively, and creatively while exercising sound judgment.
Effective organizational, multitasking, and prioritizing skills.
Intermediate Microsoft Office skills.
Ability to work onsite five days per week, Monday through Friday.
Ability to work additional hours as needed.

Responsibilities

Support internal and external customers with inquiries and complaints regarding loan servicing needs.
Monitor the loan system, resolve customer issues, and process complex transactions online.
Perform moderately complex administrative, transactional, operational, and customer support tasks.
Act as the primary loan servicing contact for construction monitoring and disbursements.
Monitor collateral, prepare payoff letters, and release collateral.
Audit loan systems of record for new loan setups, modifications, and data input, and conduct customer research and billing.
Escalate non-routine customer concerns to experienced individuals.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Interact with internal customers and receive direction from supervisors and leaders.
Exercise independent judgment while developing knowledge of the function, policies, procedures, and compliance requirements.
Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including timely escalation and remediation of issues.