Commercial Loan Servicing Representative

Wells Fargo Bank•Minneapolis, MN

2d•Onsite

About The Position

Wells Fargo is hiring a Commercial Loan Servicing Representative in Transaction & Processing within the Commercial Banking Operations Division. The role supports internal and external customers with commercial loan servicing inquiries and complaints, monitors loan systems, resolves customer issues, and processes complex online transactions. The representative serves as a primary loan servicing contact for construction monitoring and disbursements, collateral monitoring, payoff letters, and collateral releases. The position also audits loan systems of record for new loan setups, modifications, data input, customer research, and billing. The role receives direction from supervisors and leaders, escalates non-routine concerns, collaborates with colleagues and managers, and uses independent judgment while learning applicable functions, policies, procedures, and compliance requirements. This is an onsite position at 600 South 4th Street, Minneapolis, Minnesota, five days per week, Monday through Friday. Additional hours may be required. Relocation assistance and visa sponsorship are not available. The stated base pay range is $24.04 to $31.25; pay may vary based on performance, skills, experience, and work location. Employees may also be eligible for incentive opportunities.

Requirements

At least 1 year of Commercial Loan Servicing support experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice To Haves

Basic knowledge and understanding of collateral documentation, perfection, and business entities.
Knowledge and understanding of equipment leasing or automobile title processing.
Previous administrative support experience, including meeting coordination, note-taking, and general office support.
Familiarity with incoming and outgoing mail distribution, document scanning, sorting, and processing.
Ability to work effectively in a team environment.
Excellent verbal, written, and interpersonal communication skills.
Attention to detail and accuracy.
Customer service focus, including actively listening, eliciting information, understanding customer issues and needs, and recommending solutions.
Ability to navigate multiple computer systems and applications and use search tools to find information.
Ability to work in a fast-paced, deadline-driven environment.
Ability to work independently, proactively, and creatively while exercising sound judgment.
Effective organizational, multitasking, and prioritizing skills.
Intermediate Microsoft Office skills.
Ability to work onsite five days a week, Monday through Friday.
Ability to work additional hours as needed.

Responsibilities

Support internal and external customers with inquiries and complaints regarding loan servicing needs.
Monitor loan systems, resolve customer issues, and process complex transactions online.
Perform moderately complex administrative, transactional, operational, and customer support tasks.
Serve as a primary loan servicing contact for construction monitoring and disbursements.
Monitor collateral, prepare payoff letters, and release collateral.
Audit loan systems of record for new loan setups, modifications, and data input; conduct customer research and billing.
Escalate non-routine customer concerns to experienced individuals.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Interact with internal customers and receive direction from supervisors and leaders.
Exercise independent judgment while developing knowledge of functions, policies, procedures, and compliance requirements.