Loan Servicing Representative
About The Position
Within Axos Bank’s Loan Servicing Department, the Loan Servicing Representative performs a variety of servicing functions for retail consumer loans. The role includes post-closing audits, payment processing and research, escrow and insurance inquiries, and flood insurance tracking and monitoring in accordance with regulatory guidelines. The position requires sitting for extended periods and using standard office equipment, including a computer keyboard and mouse, calculator, telephone, and copiers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Offers are contingent on passing a credit check, criminal background check, and pre-employment drug screening, including marijuana screening.
Requirements
- High school diploma.
- At least 1 year of experience in banking operations.
- Exposure to processing payments, escrow audits, and releasing liens is required.
Responsibilities
- Complete post-closing loan audits and training document retrievals.
- Process payments and payment reversals, research transactions, and perform end-of-day balancing of financial transactions.
- Handle escrow account and insurance inquiries.
- Track and monitor flood hazard insurance in accordance with regulatory flood guidelines and review flood policies for proper coverage.
Benefits
- Medical, dental, vision, and life insurance.
- Paid sick leave, three weeks of vacation, and approximately 11 holidays per year.
- HSA or FSA account and other voluntary benefits.
- 401(k) retirement savings plan with employer match.
- 529 savings plan.
- Employee mortgage loan program.
- Free access to an Axos Bank account with self-directed trading.
- Eligible for an annual discretionary cash bonus target of 10%, potentially awarded semi-annually based on performance goals and targets.
- Eligible for an annual discretionary restricted stock units bonus target of 10%, potentially awarded semi-annually based on performance goals and targets.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
