Commercial Loan Servicing Representative

Wells Fargo Bank•Minneapolis, MN

2d•Onsite

About The Position

Wells Fargo is seeking a Commercial Loan Servicing Representative in Transaction & Processing within the Commercial Banking Operations Division. The role supports internal and external customers with commercial loan servicing inquiries and complaints, monitors loan systems, resolves customer issues, and processes complex transactions online. The representative serves as a primary loan servicing contact for construction monitoring and disbursements, collateral monitoring, payoff letters, and collateral releases. The position also involves auditing loan systems of record for new loan setups, modifications, and data input, as well as customer research and billing. The representative works with peers, colleagues, managers, and internal customers to resolve issues and achieve goals, receives direction from supervisors and leaders, and escalates non-routine concerns. The role requires independent judgment while developing knowledge of relevant functions, policies, procedures, and compliance requirements. This position is onsite five days per week, Monday through Friday, at 600 South 4th Street in Minneapolis, Minnesota. Additional hours may be required as needed. Relocation assistance is unavailable, and the position is not eligible for visa sponsorship. The listed base pay range is $24.04–$31.25; pay may vary based on factors including performance, skills, experience, and work location. Employees may also be eligible for incentive opportunities.

Requirements

At least 1 year of Commercial Loan Servicing support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.

Nice To Haves

Basic knowledge and understanding of collateral documentation, perfection, and business entities.
Knowledge and understanding of equipment leasing or automobile title processing.
Experience working in a file room environment, records management, or a vault.
Ability to work effectively in a team environment.
Excellent verbal, written, and interpersonal communication skills.
Sound attention to detail and accuracy skills.
Customer service focus, including actively listening, eliciting information, understanding customer issues and needs, and recommending solutions.
Ability to navigate multiple computer systems and applications and use search tools to find information.
Ability to work in a fast-paced, deadline-driven environment.
Ability to work independently, proactively, and creatively while exercising sound judgment.
Effective organizational, multitasking, and prioritizing skills.
Intermediate Microsoft Office skills.

Responsibilities

Support internal and external customers with inquiries and complaints regarding loan servicing needs.
Monitor loan systems, resolve customer issues, and process complex transactions online.
Perform moderately complex administrative, transactional, operational, and customer support tasks.
Act as the primary loan servicing contact for construction monitoring and disbursements.
Monitor collateral, prepare payoff letters, and release collateral.
Audit loan systems of record for new loan setups, modifications, and data input; conduct customer research and billing.
Escalate non-routine customer concerns to experienced individuals.
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Interact with internal customers.
Exercise independent judgment while developing knowledge of the function, policies, procedures, and compliance requirements.