Commercial Loan Servicing Specialist

First Business Bank•Indianapolis, IN

3d•Hybrid

About The Position

First Business Bank is seeking a motivated, detail-oriented Commercial Loan Servicing Specialist to serve as a trusted point of contact for business clients. The specialist helps clients manage the day-to-day servicing of their loans, ensuring requests are handled accurately, efficiently, and with exceptional service. Responsibilities include processing new business loans, managing payoff timelines and releases, reconciling monthly audit inspections, reporting findings to management, supporting client compliance with loan agreements, and using collection skills when needed to support portfolio performance. The role develops and applies a comprehensive understanding of bank policies, processes, and procedures. This is an onsite position, scheduled Monday through Friday from 8 a.m. to 5 p.m., with the flexibility to work remotely one day per week after onboarding. The office is located at 3850 Priority Way South Drive, Indianapolis, Indiana.

Requirements

Effectively and professionally communicate with clients and internal team members.
Be self-motivated and able to work independently.
Effectively use training and resource materials.
Be proficient with Outlook, Excel, and Word.
Be able to prepare or review documents and reports using Microsoft Office products, CRM tools, and internal work queues at a satisfactory pace.

Nice To Haves

Banking experience preferred.

Responsibilities

Serve as a trusted, go-to resource for business clients.
Process new business loans efficiently and within established turnaround times.
Manage payoff timelines and releases.
Reconcile monthly audit inspections and report findings to management.
Ensure clients maintain compliance with their agreements.
Use collection skills when needed to support portfolio performance.
Deliver excellent customer service with every interaction.
Develop a comprehensive understanding of bank policies, processes, and procedures.
Prepare or review documents and reports using Microsoft Office products, CRM tools, and internal work queues at a satisfactory pace.