Commercial Loan Servicing Specialist

Regions•Hoover, AL

4d•$40,000 - $48,310•Onsite

About The Position

The Loan Servicing Specialist performs operational tasks within Loan Servicing, which may include special servicing, loan workout, investor relations, and loan operations. The role reviews and validates loan documentation, reports, and system information; enters data and loans into appropriate systems; responds to customer or associate inquiries; and prepares and corrects specialized or complex documents and reports. The specialist researches and resolves complex loan-related issues, including missing payments, disputed account histories, and general loan questions. Work is performed under limited supervision and follows established guidelines and procedures. The position requires tracking time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. The role is located at Riverchase Complex North Building in Hoover, Alabama.

Requirements

High school diploma or GED.
Two years of banking or related work experience.
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
Data entry and typing skills.
Proficiency in Microsoft Excel and Word.
Strong time management skills.
Strong written and verbal communication skills.
Pass any assessment associated with the position.

Nice To Haves

Knowledge of loan operations activities.

Responsibilities

Receive and review incoming work, contacting appropriate resources as needed.
Review loan documentation for accuracy.
Validate loan documentation, reports, and/or systems.
Document missing, incorrect, or incomplete documents and/or data.
Perform data entry and enter loans into appropriate systems.
Resolve customer or associate inquiries and communicate when applicable.
Prepare, edit, distribute, and/or correct specialized or complex documents and reports.
Research and resolve complex loan-related issues, including missing payments, disputed account history requests, and general loan-related questions.
Work under limited supervision and follow established guidelines and procedures.
Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices; identify opportunities for and support process improvements; and apply disciplined change management practices.