Commercial Loan Servicing Specialist

First Business Bank • Indianapolis, IN

2d • Hybrid

About The Position

First Business Bank is seeking a motivated, detail-oriented Commercial Loan Servicing Specialist to serve as a trusted point of contact for business clients. The specialist helps clients navigate the day-to-day servicing of their loans and ensures requests are handled accurately, efficiently, and with exceptional service. The position is onsite in Indianapolis, Indiana, from 8 a.m. to 5 p.m. Monday through Friday, with the flexibility to work remotely one day per week after onboarding.

The role includes processing new business loans, managing payoff timelines and releases, reconciling monthly audit inspections, reporting findings to management, and helping clients maintain compliance with their agreements. The specialist may use collection skills to support portfolio performance and is expected to develop a comprehensive understanding of bank policies, processes, and procedures.

Requirements

• Effectively and professionally communicate with clients and internal team members.
• Be self-motivated and independent, and effectively use training and resource materials.
• Be proficient with Outlook, Excel, and Word.
• Effectively prepare or review documents and reports using Microsoft Office products, CRM tools, and internal work queues at a satisfactory pace.

Nice To Haves

• Banking experience preferred.

Responsibilities

• Serve as a go-to resource and trusted point of contact for business clients.
• Process new business loans efficiently and within established turnaround times.
• Manage payoff timelines and releases.
• Reconcile monthly audit inspections and report findings to management.
• Ensure clients maintain compliance with their agreements.
• Use collection skills when needed to support portfolio performance.
• Deliver best-in-class customer service with every interaction.
• Develop a comprehensive understanding of bank policies, processes, and procedures.
• Prepare or review documents and reports using Microsoft Office products, CRM tools, and internal work queues at a satisfactory pace.

Benefits

• Comprehensive health, dental, and vision plans
• Competitive compensation
• Professional development and internal mobility
• Paid vacation time (15 days minimum per year)
• Paid sick leave (6 days per year)
• One day of paid volunteer time
• Ten paid holidays annually
• Paid parental leave
• 401(k) program with company matching
• Additional profit-sharing contribution
• Performance-based annual incentive program
• Free and confidential Employee Assistance Program
• Wellness programs
• Education Assistance Program
• Employee Stock Purchase Program
• Other perks and benefits

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed