Commercial Loan Servicing Specialist II

Bank OZK•Dallas, TX

10d

About The Position

Responsible for supporting the department by providing a wide range of loan servicing tasks associated with maintaining a commercial or commercial real estate loan portfolio with varying and progressive degrees of complexity. The role supports new loan proposals and onboarding, processes payments and wire requests, maintains property tax and insurance information, and collects and monitors loan-related documentation and compliance requirements. The specialist follows Bank policy, procedures, and guidelines and may train other specialists.

Requirements

High school diploma or equivalent required.
Knowledge and understanding of loan and banking terms.
Ability to multitask and work with exacting deadlines.
Ability to work under general supervision and within a collaborative team environment.
Ability to read and interpret commercial loan documents.
Ability to communicate effectively verbally and in writing.
Ability to maintain attention to detail.
Ability to demonstrate excellent customer service skills.
Skill in using a computer, including Microsoft Word and Excel.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.

Nice To Haves

Bachelor’s degree in a job-related field.
Minimum of five years of experience in loan servicing or loan operations.
Minimum of three years of banking experience.

Responsibilities

Assist with new loan proposal submissions of varying and progressive complexity and heightened overall deal flow.
Assist with onboarding new loans in the Bank’s loan management system (LMS) and review and verify entered data against supporting loan documentation.
Electronically file loan modification and property-related documents.
Process monthly debt service and reserve payments as needed.
Process wire requests.
Maintain property tax and insurance information, including completing periodic escrow analyses, facilitating or confirming payment of real estate taxes and insurance premiums, and collecting and filing property tax and insurance policy information.
Collect, verify, and file borrower and guarantor financial statements, tax returns, credit checks, and related data.
Monitor upcoming compliance requirements, including expiring flood certifications and UCC filings, to ensure items are processed or collected in accordance with Bank policy and loan-related agreements.
May train other new and existing specialists in processes and procedures.
Follow Bank policy, procedures, and guidelines.