Loan Servicing Imaging Processor - Harrisburg, PA

Mid Penn Bank•Harrisburg, PA

About The Position

Mid Penn Bank is seeking a Loan Servicing Imaging Processor to support the loan servicing function. The role maintains, creates, and monitors electronic Commercial, Residential, Consumer, and Small Business Administration (SBA) loan files and retention documents. It prepares, scans, indexes, retrieves, and stores loan document images and files, operates scanning equipment, and performs quality control on electronic loan files.

Requirements

High school diploma or equivalent.
At least one year of related experience.
Moderate reading, writing, grammar, and mathematics skills.
Moderate interpersonal and communication skills.
Moderate typing and PC skills, including Microsoft Excel, Access, and Word.
Loan processing skills.
Ability to sit, stand, walk, bend, stoop, reach with hands or arms, manipulate objects, handle or feel, and lift items weighing 20 pounds or less.
Visual, auditory, and speaking skills.
Must be authorized to work in the United States without current or future work visa sponsorship.

Responsibilities

Catalog new loan files for proper identification and filing with the storage vendor.
Monitor the electronic ticket system for document and filing requests.
Retrieve or order physical loan files in response to requests.
Copy requested loan documents.
Manage retention of designated documents and loan files.
Maintain accurate tracking of all loan files.
Support mail and email deliveries.
Coordinate work with department personnel and other departments to support the efficient flow of information.
Understand loan documents across Consumer, Residential, and Commercial lending.
Respond to inquiries in the assigned area and to requests from customers and personnel within established time frames and policies.
Receive documents related to existing loans for scanning into electronic files and possible long-term retention.
Review completed electronic loan files for quality control.
Communicate directly, in writing and verbally, with customers and other parties, and handle customer telephone calls.
Report pertinent information to the immediate supervisor, compile information, and provide data to appropriate personnel as requested or scheduled.
Prepare and process requests in accordance with applicable procedures and policies to ensure compliant collateral perfection.
Perform other supportive tasks as circumstances require.
Maintain regular and predictable attendance.