Loan Servicing Specialist- Case Processor
About The Position
At Regions, the Default Solutions Processing Specialist is responsible for resolving delinquency status on past-due customer accounts through in-house recovery or a third party. The role monitors and manages loan payments, handles accounts involved in financial restructuring and court-administered repayment plans, and works with customers, trustees, attorneys, outside agencies, and internal business partners to resolve account issues while minimizing company interest losses. The position reviews legal documents and correspondence, collects delinquent payments, and ensures account records and paperwork are accurate and compliant with applicable regulations and company policies. The position is based at Hattiesburg Mortgage Ops in Hattiesburg, Mississippi, and is scheduled Monday through Friday, 8 a.m. to 5 p.m. It tracks time and is eligible for overtime for hours worked over 40 per week under the Fair Labor Standards Act. The position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.
Requirements
- High school diploma or GED.
- Two years of related experience.
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
- Ability to work in a fast-paced environment.
- Detail-oriented.
- Proficiency in Microsoft Excel and Word.
- Strong customer service skills.
- Strong organizational skills.
Nice To Haves
- Experience managing accounts associated with financial hardship or court-supervised repayment plans.
- Knowledge of foreclosure and loss mitigation processes.
- Experience working directly with attorneys, trustees, and external legal partners.
Responsibilities
- Work with customers directly or through outside agencies or counsel to resolve account delinquency while minimizing company interest losses.
- Collect delinquent payments.
- Monitor and manage customer loan payments to ensure accuracy and timely processing.
- Handle accounts involved in financial restructuring and court-administered repayment plans in compliance with applicable regulations and company policies.
- Serve as the primary point of contact for trustees, attorneys, and internal business partners regarding account status and payment activity.
- Review legal documents, court filings, and correspondence to ensure proper account maintenance.
- Coordinate with trustees and attorneys to resolve payment discrepancies, claims, and account-related issues.
- Ensure files and paperwork are properly and accurately completed.
- Contact outside parties to collect or clarify documentation.
- Ensure compliance with risk management programs, rules and regulations, and cybersecurity practices; identify opportunities for and support process improvements; and apply disciplined change management practices.
- May assist other associates with questions about procedures and policies.
- May work on more complex projects with assistance and oversight from senior staff and managers.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
