Loan Sales Specialist - South Denver
About The Position
At OneMain, Loan Sales Specialists support customers by listening to their needs and providing access to financing for life’s expenses. The role operates in a competitive atmosphere where individual effort contributes to personal and branch success, and offers professional development and advancement opportunities. Compensation includes a base salary and eligibility for additional compensation based on individual and company performance. The specialist works with customers throughout the loan process and loan life cycle, presenting tailored solutions, explaining loan terms and optional insurance products, and managing loan-related activities including collections. Customer interactions take place through multiple channels, including phone, email, chat, and OneMain’s in-house systems. This position is onsite and is scheduled Monday through Friday during standard business hours, with some extended weekday hours as needed and possible Saturday hours.
Requirements
- High school diploma or GED.
Nice To Haves
- Sales, collections, or customer service experience.
- Bilingual in Spanish.
Responsibilities
- Multitask and adapt to the changing demands of the role to provide timely, efficient service.
- Exceed customer expectations through ease, empathy, and encouragement while achieving individual and branch goals.
- Build new customer connections and maintain existing relationships throughout the loan process and life cycle.
- Present solutions tailored to customers’ needs.
- Manage the life cycle of loans, including collections activities, in compliance with relevant laws and regulations.
- Communicate with customers and other departments through phone, email, chat, and in-house systems.
- Maintain an achievement-oriented, goal-focused approach.
- Educate customers about optional insurance products, loan terms, and their options.
Benefits
- Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
- 401(k) matching up to 4%.
- Employee Stock Purchase Plan with a 10% share discount.
- Tuition reimbursement.
- Paid time off, including 15 vacation days per year, prorated based on start date.
- Paid sick leave as determined by state or local ordinance, prorated based on start date.
- 11 paid holidays, including 4 floating holidays, prorated based on start date.
- Paid volunteer time: 3 days per year, prorated based on start date.
- Additional compensation based on individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
