Loan Sales Specialist
About The Position
At OneMain, Loan Sales Specialists help customers access financing by listening to their needs and presenting suitable solutions. The role operates in a competitive, supportive environment where individual effort and team success influence results, with opportunities for professional development and career advancement. Compensation includes a target base salary of $19.00–$23.00, based on factors including skills and work experience, plus additional compensation based on individual and company performance. The position is onsite and scheduled Monday through Friday during standard business hours. Some extended weekday hours may be needed, which may include Saturday. Specialists support customers throughout the loan process and loan life cycle, including collections, and explain loan terms and optional insurance products. They engage with customers and internal departments through phone, email, chat, and in-house systems while meeting individual and branch goals and complying with applicable laws and regulations.
Requirements
- High school diploma or GED.
Nice To Haves
- Sales, collections, or customer service experience.
- Bilingual in Spanish.
Responsibilities
- Multitask and adapt to changing role demands to provide timely, efficient service.
- Exceed customer expectations through ease, empathy, and encouragement while achieving individual and branch goals.
- Develop new customer connections and maintain relationships throughout the loan process and life cycle, presenting solutions tailored to customer needs.
- Manage the loan life cycle, including collections activities, in compliance with relevant laws and regulations.
- Engage with customers and other departments through phone, email, chat, and in-house systems.
- Bring an achievement-oriented attitude and internal drive to succeed.
- Educate customers about optional insurance products and ensure they understand their loans, terms, and options.
Benefits
- Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
- 401(k) matching up to 4%.
- Employee Stock Purchase Plan with a 10% share discount.
- Tuition reimbursement.
- Paid time off, including 15 vacation days per year, prorated based on start date.
- Paid sick leave as determined by state or local ordinance, prorated based on start date.
- 11 paid holidays, including four floating holidays, prorated based on start date.
- Paid volunteer time of three days per year, prorated based on start date.
- Additional compensation based on individual and company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
