Bilingual Loan Sales Specialist - Brownsville South
About The Position
Loan Sales Specialists at OneMain help customers access financing by listening to their needs and providing friendly, fast, and affordable options. The role operates in a competitive environment where individual effort and team success are recognized, with opportunities for professional development and career advancement. The specialist guides customers through the loan process and loan life cycle, presents solutions tailored to their needs, and manages loans, including collections activities. They communicate with customers and internal departments through phone, email, chat, and company systems, while ensuring compliance with relevant laws and regulations. The position is onsite in Brownsville South and is scheduled Monday through Friday during standard business hours, with some extended weekday hours as needed and possible Saturday work.
Requirements
- High school diploma or GED.
- Bilingual in Spanish.
Nice To Haves
- Experience in sales, collections, or customer service.
Responsibilities
- Effectively multitask and adapt to changing role demands to provide timely, efficient service.
- Exceed customer expectations through ease, empathy, and encouragement while achieving individual and branch goals.
- Develop new customer connections and maintain relationships throughout the loan process and life cycle.
- Present tailored solutions based on customer needs.
- Manage the loan life cycle, including collections activities, in compliance with relevant laws and regulations.
- Engage with customers and other departments through phone, email, chat, and in-house systems.
- Bring a goal-oriented attitude and internal drive to achieve.
- Clearly explain optional insurance products, loan terms, and customer options.
Benefits
- Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options
- 401(k) matching up to 4%
- Employee Stock Purchase Plan with a 10% share discount
- Tuition reimbursement
- Paid time off, including 15 vacation days per year, prorated based on start date
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- 11 paid holidays, including 4 floating holidays, prorated based on start date
- Paid volunteer time of 3 days per year, prorated based on start date
- Annual salary plus incentives
- Training programs and opportunities for advancement
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
