Loan Sales Associate

Mariner Finance • Norristown, PA

2d • Onsite

About The Position

The Loan Sales Associate provides customer service and sales support at an assigned Mariner Finance branch. The position helps customers identify loan solutions suited to their needs, processes loan applications, reviews credit and financial information, and works toward individual and branch sales goals. The role also handles customer payments and cash-drawer responsibilities and may contact customers with past-due balances to discuss possible solutions.

The employee must work at the assigned branch location and be physically present in the office, except in an emergency as determined by the company. The regular schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday hours may be required seasonally and as business needs require. The company may change the schedule to address business needs, and hours depend on the business hours of the time zone served.

The position offers a base salary of $18.00 to $22.00 per hour and eligibility for a competitive monthly incentive based on individual and company performance. The base salary within the posted range depends on job-related factors, including skills, qualifications, experience, and internal equity. Full-time employees receive a benefits package; details are available at the company’s benefits website.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs, with the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and in a timely manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Ability to obtain applicable required licenses to sell insurance products offered by the branch.
• Ability to work at the assigned branch location and be physically present in the office.
• Ability to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. Occasional movement about the workplace and occasional lifting or moving of up to 20 pounds are also required.
• Close vision and ability to adjust focus.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications.
• Analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn and follow applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
• Obtain applicable licenses required to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company.

Benefits

• Full-time employees are provided with a benefits package; specific benefits are not listed in the job description.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED