Loan Sales Associate

Mariner Finance • Decatur, AL

4d • $18 - $21 • Onsite

About The Position

Mariner Finance is hiring a Loan Sales Associate to provide customer service and support lending and sales activities at an assigned branch. The role processes loan applications, reviews customer credit and financial information, presents loan solutions and other available products, and contacts customers with past-due balances to discuss options. It also includes meeting individual and branch sales goals, maintaining a cash drawer, processing payments, and making deposits. The employee must work at the assigned branch except in the event of an emergency as determined by the company, and may take on additional duties as market demand and staffing needs require.

The position offers a base salary of $18.00–$21.00 per hour and eligibility for a monthly incentive based on individual and company performance. The base pay offered within the range depends on job-related factors such as skills, qualifications, experience, and internal equity. The stated schedule is Monday, Wednesday, and Thursday, 9:00 a.m.–5:00 p.m.; Tuesday, 9:00 a.m.–7:00 p.m.; and Friday, 9:00 a.m.–5:30 p.m. Saturday hours may be required seasonally and as business needs require. The company may change the schedule to address business needs, and work hours depend on the business hours of the time zone serviced.

The job requires physical presence in the office. Duties involve sitting for extended periods, reaching, using computer and phone systems, and talking or hearing. The employee occasionally moves about and may occasionally lift or move up to 20 pounds. The role requires close vision and the ability to adjust focus. Mariner Finance states that full-time employees receive a benefits package and refers applicants to its benefits website for details. The company is an Equal Opportunity Employer and identifies its workplace as drug-, alcohol-, and smoke-free.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs, with the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered by the branch.
• Must be physically present at the assigned office location, subject to the stated emergency exception.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting available sales products.
• Process credit loan applications and analyze credit and financial information for current and potential customers.
• Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn applicable federal, state, and local consumer application laws and act in compliance with them.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company.

Benefits

• Competitive monthly incentive based on individual and company performance.
• Benefits package for full-time employees; details are provided on the company's benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED