Loan Sales Associate

Mariner Finance • Knoxville, IA

2d • $18 - $21 • Onsite

About The Position

The Loan Sales Associate provides customer service and sales support at an assigned branch location. The role involves helping customers identify loan solutions suited to their needs, processing loan applications, reviewing customer credit and financial information, addressing past-due balances, and meeting individual and branch sales goals. The associate also handles cash drawer activity and deposits, follows applicable consumer finance laws, and may perform other duties as needed to support customer service and branch staffing. The position requires physical presence at the branch, and the company may adjust work schedules to address business needs.

The posted base salary range is USD $18.00–$21.00 per hour. The role is also eligible for a monthly incentive based on individual and company performance. The company states that full-time employees receive a benefits package and directs applicants to its benefits website for details.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs and ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications and analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals for sales of company products and services.
• Learn and comply with applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing.
• Work at the assigned branch location, except in an emergency as determined by the company in consultation with applicable regulatory agencies as necessary.

Benefits

• The company states that all full-time employees receive a benefits package; specific benefits are not listed in the posting.
• Monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED