Loan Sales Associate

Mariner Finance • Fultondale, AL

3d • $18 - $21 • Onsite

About The Position

The Loan Sales Associate provides customer service and sales support at an assigned Mariner Finance branch. The role helps customers identify loan options suited to their needs, processes and analyzes credit applications, and works with customers who have past-due balances to find potential solutions. The associate also supports branch operations by handling cash and payments, making daily deposits, and meeting individual and branch sales goals. The position requires physical presence at the assigned branch, except in emergencies as determined by the company. Scheduled hours may be changed to address business needs, and seasonal Saturday work may be required.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs and the ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely and accurate manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting available sales products.
• Process credit loan applications and analyze credit and financial information for current and potential customers.
• Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals for sales of company products and services.
• Learn and comply with applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to designated financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
• Perform work-related tasks at the assigned branch location, except in a company-determined emergency.

Benefits

• All full-time employees receive a benefits package in addition to monetary compensation; details are provided on the company's benefits website.
• Eligible for a monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED