Loan Sales Associate

Mariner Finance • Asheville, NC

4d • $18 - $21 • Onsite

About The Position

Mariner Finance is hiring a Loan Sales Associate to provide customer service and support the sale and servicing of consumer lending products at an assigned branch. The position processes loan applications, reviews customer credit and financial information, contacts customers with past-due balances, and works toward individual and branch sales goals. It also involves maintaining a cash drawer and making daily deposits. The role requires in-person work at the branch, with seasonal Saturday hours and possible schedule changes to meet business needs. Compensation is $18.00–$21.00 per hour, plus eligibility for a monthly incentive based on individual and company performance.

Requirements

• At least two years of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Proficiency in Microsoft Office or similar programs and the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in emergencies as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Cash-handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.
• One year of experience as an Account Representative I for Mariner Finance, LLC or an affiliate or subsidiary, or one year of experience in the consumer lending and/or financial services industry, with consistently demonstrated achievement of assigned KPIs.
• Applicable required licenses to sell insurance products offered by the branch, in good standing.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications and analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn and comply with applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.

Benefits

• Generous benefits package for full-time employees, in addition to monetary compensation.
• Monthly incentive eligibility based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED