Loan Sales Associate

Mariner Finance•Cincinnati, OH

3d•Onsite

About The Position

Mariner Finance is hiring a customer-facing, sales-oriented Loan Sales Associate for its branch team. The role involves understanding customers’ financial needs, presenting lending solutions, managing account relationships, and supporting branch success. The company describes opportunities for growth, advancement, promotions, and raises, as well as company-provided leads and marketing support. Compensation includes an hourly base salary and uncapped sales incentive bonuses. The employee is expected to work in the office. The stated schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday hours may be required seasonally and as business needs require. The company may change the schedule to meet business needs, and work hours depend on the business hours of the time zone serviced. The role requires obtaining any essential licenses required by the state. Employees must be able to perform the essential duties satisfactorily; reasonable accommodations may be made for employees with disabilities absent undue hardship. The workplace is drug-, alcohol-, and smoke-free. Duties and responsibilities may change or additional ones may be assigned.

Requirements

At least 1 year of experience in a sales position.
Highly motivated, with an interest in the consumer finance industry.
Ability to sustain or exceed individual sales goals.
Excellent written and verbal communication skills.
Ability to leverage and learn new sales platforms and technologies.
Ability to complete functions in a timely manner while maintaining accuracy.
High school diploma or equivalent.
Ability to obtain any essential licenses required by the state.
Goal-oriented, outgoing, resilient, and motivated by success.
Comfortable making outbound calls, asking questions, and listening carefully.
Capable of uncovering customer needs and presenting customer solutions.
Confident engaging warm leads, building rapport, overcoming objections, and closing sales.
Ability to handle multiple tasks and deadlines simultaneously.
Professional during challenging conversations.
Coachable, accountable, team-oriented, and able to thrive in a fast-paced environment.

Nice To Haves

1 year of outbound calling experience.
Experience in lending, consumer loans, or collections.
Bachelor’s degree.

Responsibilities

Make outbound calls to develop business, follow up on opportunities, and support account relationships.
Support branch growth by meeting or exceeding individual and branch performance goals.
Build relationships with current and potential customers through respectful, solution-focused communication.
Consult with customers to understand their needs and identify appropriate lending options.
Process loan applications and gather required credit, income, and financial information.
Present loan solutions and available products clearly, confidently, and compliantly.
Educate customers on loan terms, payment expectations, account requirements, and available services.
Help customers resolve account concerns, make payment arrangements, and stay on track.
Positively impact customer service, credit quality, and branch profitability.
Process payments, maintain accurate records, support cash drawer responsibilities, and assist with daily operations.
Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
Perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.