Loan Sales Associate

Mariner Finance•Columbus, OH

12d•$18 - $23•Onsite

About The Position

Mariner Finance is hiring a customer-facing, sales-oriented Loan Sales Associate for its branch team. The role involves understanding customers’ financial needs, presenting lending solutions, managing account relationships, and contributing to branch performance. The successful candidate is motivated, coachable, competitive, resilient, and comfortable making outbound calls, building rapport, addressing objections, and closing sales in a fast-paced environment. The associate develops business through outbound calls, consults with customers about their needs, processes loan applications, and explains loan terms, payment expectations, account requirements, and services. The position also supports customer account concerns and payment arrangements, branch operations, cash handling, and compliance with applicable consumer laws. The role requires physical presence in the office. Scheduled hours are Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday work may be required seasonally and as business needs require, and schedules may change to address business needs.

Requirements

At least 1 year of experience in a sales position.
High school diploma or equivalent.
Highly motivated, with an interest in the consumer finance industry.
Capable of sustaining or exceeding individual sales goals.
Excellent written and verbal communication skills.
Ability to leverage and learn new sales platforms and technologies.
Ability to complete functions in a timely manner while maintaining accuracy.
Must be able to obtain any essential licenses required by the state.

Nice To Haves

At least 1 year of outbound calling experience.
Experience in lending, consumer loans, or collections.
Bachelor’s degree.

Responsibilities

Make outbound calls to develop business, follow up on opportunities, and support account relationships.
Support branch growth by meeting or exceeding individual and branch performance goals.
Build relationships with current and potential customers through respectful, solution-focused communication.
Consult with customers to understand their needs and identify appropriate lending options.
Process loan applications and gather required credit, income, and financial information.
Present loan solutions and available products clearly, confidently, and compliantly.
Educate customers on loan terms, payment expectations, account requirements, and available services.
Help customers resolve account concerns, make payment arrangements, and stay on track.
Positively impact customer service, credit quality, and branch profitability.
Process payments, maintain accurate records, support cash drawer responsibilities, and assist with daily operations.
Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
Perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.