Loan Sales Associate

Mariner Finance • Altoona, PA

4d • Onsite

About The Position

The Loan Sales Associate provides customer service and sales support at an assigned branch location. The role involves identifying customer needs, presenting loan solutions and available sales products, processing loan applications, reviewing customer credit and financial information, and helping resolve past-due balances. The associate works toward individual and branch sales goals, follows applicable consumer laws, and handles payments and deposits. The position requires physical presence in the office and may include additional duties based on market demand and branch staffing.

The schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday work is required seasonally and as business needs require. The company may change the schedule to address business needs, and working hours depend on the business hours of the time zone served.

The posted base salary range is $18.00–$22.50 per hour. The role is also eligible for a monthly incentive based on individual and company performance. The salary offered within the range depends on job-related factors, including skills, qualifications, experience, and internal equity.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs, with the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and in a timely manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Ability to perform work-related tasks at the assigned branch location, except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.
• Ability to meet the physical demands of the position, including occasional lifting or moving of up to 20 pounds and being physically present in the office.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications.
• Analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn and comply with applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.

Benefits

• Full-time employees receive a benefits package in addition to monetary compensation; details are provided on the company's benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED