Loan Ops Commercial Admin I

Peoples Bank • Marietta, OH

5d

About The Position

This position is responsible for booking and advancing commercial loans, perfecting collateral liens, performing specialty reporting functions, and providing extraordinary customer service to internal and external customers. The role requires accurate, timely work, attention to detail, collaboration with internal partners, and compliance with bank policies, procedures, and regulatory requirements. Normal hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

Requirements

• High school diploma or GED.
• At least one year of banking experience with loan operations duties and/or training, or an equivalent combination of training and experience.
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail.
• Ability to prioritize and manage time effectively to meet deadlines.
• Excellent verbal and written communication skills.
• Positive and professional attitude in an open, team environment.
• Strong knowledge of Microsoft Word and Excel.
• Customer-service focus and ability to collaborate with internal partners.

Nice To Haves

• Knowledge of FIS IBS Insight.

Responsibilities

• Accurately book and check back new and modified commercial loans within agreed service-level standards.
• Identify and track commercial loan document exceptions, review them, and process their clearance.
• Process collateral lien perfection to ensure the bank’s position matches credit approval, and accurately and promptly release liens on paid-out loans.
• Perform loan file and document management duties as assigned.
• Process loan payments and conduct related research as needed.
• Review general ledgers daily, ensure loans balance, and clear outages promptly within established expectations.
• Answer calls and research issues raised by internal and external customers.
• Process and resolve internal ticket cases within expected service-level standards.
• Assist with complaint management and resolve cases accurately and promptly within established service-level standards.
• Process the input and check back of automatic transfer requests.
• Review assigned system reports to identify and resolve issues proactively.
• Process daily participation desk transactions.
• Collaborate with internal partners to deliver accurate and timely results.
• Identify issues and escalate them to management as appropriate.
• Cross-train on other roles and take on additional departmental duties, including floorplan operational functions.
• Assist management with cross-training new and existing team members.
• Follow bank policies and procedures and comply with regulatory requirements.
• Perform special projects as assigned.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown/reimbursement.
• Paid vacation.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED