Loan Ops Commercial Admin I

Peoples Bank • Marietta, OH

6d

About The Position

This position is responsible for booking and advancing commercial loans, perfecting collateral liens, performing specialty reporting functions, and providing customer service to internal and external customers. The role processes loan transactions, manages loan documents and exceptions, reviews reports and general ledgers, resolves customer and internal issues, and supports cross-training and other departmental duties. Associates are expected to uphold the bank’s policies and procedures, comply with regulatory requirements, and contribute to a positive, collaborative work environment through integrity, professionalism, and reliable customer service.

Normal hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

Requirements

• High school diploma or GED.
• At least one year of banking experience with loan operations duties and/or training, or an equivalent combination of training and experience.
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail.
• Proven ability to work as a team player.
• Ability to prioritize and manage time effectively to meet deadlines.
• Excellent verbal and written communication skills.
• Positive and professional attitude in an open, team environment.
• Strong knowledge of Microsoft Word and Excel.

Nice To Haves

• Knowledge of FIS IBS Insight.

Responsibilities

• Accurately book and check back new and modified commercial loans within agreed service-level standards.
• Identify and track commercial loan document exceptions, and review and process their clearance.
• Process collateral lien perfection in accordance with credit approval and accurately and timely release liens on paid-out loans.
• Perform assigned loan file and document management duties.
• Process loan payments and conduct necessary research.
• Review general ledgers daily, ensuring loans balance and resolving outages promptly within established expectations.
• Answer calls and research issues raised by internal and external customers.
• Process and resolve internal ticket cases within expected service-level standards.
• Assist with complaint management and resolve cases accurately and promptly within established service-level standards.
• Process the input and check back of automatic transfer requests.
• Review assigned system reports to proactively identify and resolve issues.
• Process daily participation desk transactions.
• Collaborate with internal partners to produce accurate and timely results, maintaining a customer-service focus.
• Identify issues and escalate them to management as needed.
• Cross-train on other roles and assume additional departmental duties, including floorplan operational functions.
• Assist management with cross-training new and existing team members.
• Adhere to bank policies and procedures and comply with regulatory requirements.
• Perform special projects as assigned.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED