Loan Admin. Clerk I

Citizens Alliance Bank•Benson, MN

About The Position

This position assists with coordinating loan documents for consumer, commercial, and real estate loan closings to ensure loan documentation is complete, compliant, and ready for funding. The Loan Admin Clerk resolves documentation issues in collaboration with the lending team and supports problem-solving and process improvements to maintain and continually improve loan operations policies, procedures, and performance. The role also responds to customer calls, inquiries, and concerns; handles daily transactions and questions according to Bank policies and procedures; and works to meet or exceed Citizens Alliance Bank’s customer service standards and organizational goals. Position level is based on years of service, education or equivalent experience, knowledge, and skill set. The position requires a valid driver’s license, regular attendance and punctuality, and travel to trade and industry schools and seminars as needed. It may require installing a Multi-Factor Authentication app on a personal mobile device. Employees must follow applicable federal and state laws and guidance, including BSA/AML requirements, and Bank policies and procedures. Other duties may be assigned. Citizens Alliance Bank is an Equal Opportunity Employer.

Requirements

High school diploma or GED.
Continuing education to maintain job knowledge.
Valid driver’s license.
Ability to use the Bank’s Loan Originating System, the Bank’s Core Operating System, Excel, and Word.
Ability to break down complex problems and arrive at an appropriate solution.
Ability to enlist management support to drive change.
Excellent written and verbal communication skills.
Ability to prioritize workload.
Regular attendance and punctuality.
Ability to comply with applicable laws, regulations, guidance, and Bank policies and procedures.

Nice To Haves

Three to five years of banking experience.
Three to five years of administrative and/or customer service experience.
Proficiency in Microsoft Suites.

Responsibilities

Handle customer account transactions, including verifying incoming cash, dispersing cash, accepting deposits and payments, and cashing checks.
Assist with internal approvals for implementing new loans and making changes to existing loans.
Serve as a liaison with customers regarding loan administration.
Administer daily work, evaluate incoming mail, email, and faxes, and process payments.
Coordinate communications between Loan Officers and customers to resolve customer issues efficiently.
Assist Loan Officers with consumer, real estate, agriculture, and commercial lending as requested.
Prepare loan documents for lending functions.
Perform day-to-day loan maintenance.
Maintain and organize loan documentation files.
Analyze credit tracking reports.
Perform credit checks and flood checks.
Create loan comments.
Work with internal and external customers to meet their needs.
Prioritize workload and assist co-workers as needed.
Maintain knowledge of regulatory requirements related to safety and soundness, compliance, and lending.
Attend trade and industry schools and seminars as needed.
Follow applicable laws, regulations, guidance, and Bank policies and procedures, including BSA/AML requirements.
Perform other duties as assigned and requested.
Meet regular attendance and punctuality expectations.