Loan Admin. Clerk I

Citizens Alliance Bank•Benson, MN

7d•$17 - $26

About The Position

The Loan Admin. Clerk I assists in coordinating loan documents for the closing of consumer, commercial, and real estate loan products, ensuring loan documentation is complete, compliant, and ready for funding. The role resolves documentation issues in collaboration with the lending team and supports problem-solving and process improvements to maintain and improve loan operations policies, procedures, and performance. The position also handles customer calls, inquiries, concerns, and daily transactions in accordance with Bank policies and procedures. The Loan Admin. Clerk is expected to meet or exceed Citizens Alliance Bank’s customer service standards and contribute to organizational goals. Position level is based on years of service, education or equivalent experience, knowledge, and skills.

Requirements

High school diploma or GED.
Continuing education to maintain job knowledge.
Valid driver’s license.
Ability to break down complex problems and arrive at appropriate solutions.
Ability to drive change by enlisting management support.
Excellent written and verbal communication skills.
Ability to prioritize workload.
Must comply with applicable laws, regulations, and Bank policies and procedures.
May be required to install a Multi-Factor Authentication app on a personal mobile device.

Nice To Haves

Three to five years of banking experience.
Three to five years of administrative and/or customer service experience.
Proficiency in Microsoft Suites.

Responsibilities

Handle customer account transactions, including verifying incoming cash, disbursing cash, accepting deposits and payments, and cashing checks.
Assist with internal approvals for implementing new loans and making changes to existing loans.
Serve as a liaison with customers regarding loan administration.
Review incoming mail, emails, and faxes, and process payments.
Coordinate communications between Loan Officers and customers to resolve customer issues efficiently.
Assist Loan Officers with consumer, real estate, agriculture, and commercial lending as requested.
Prepare loan documents for lending functions.
Perform day-to-day loan maintenance.
Maintain and organize loan documentation files.
Analyze credit tracking reports.
Perform credit checks and flood checks.
Create loan comments.
Work with internal and external customers to address their needs.
Prioritize workload and assist coworkers as needed.
Maintain knowledge of applicable regulatory requirements related to safety and soundness, compliance, and lending.
Comply with applicable federal and state laws, regulations, and guidance, including BSA/AML requirements, and follow Bank policies and procedures.
Travel to trade and industry schools and seminars as needed.
Perform other duties as assigned and requested.
Maintain regular attendance and punctuality and exemplify the Bank’s core values.