Loan Operations Collateral Clerk I

Bank OZK•Ozark, AR

20h

About The Position

Responsible for performing a variety of daily back-office loan functions, including research, input, and quality assurance of collateral for originated loans. Assists new and existing retail banking centers and a variety of back-office departments with loan account maintenance and other responsibilities in a professional and accurate manner and according to Bank policy and procedures. The role supports Commercial Banking/Lending and other frontline staff by responding to and researching inquiries, maintaining collateral records, and ensuring accurate record-keeping. It also includes completing assigned training, following Bank policies and procedures, and performing other duties as assigned.

Requirements

High school diploma or equivalent.
At least one year of experience with Microsoft Office, including Word, Excel, and Outlook.
At least one year of administrative or clerical experience.
Knowledge of administrative and clerical procedures related to loan administration.
Ability to handle confidential information professionally.
Ability to learn and perform effectively in a fast-paced environment.
Ability to calculate figures such as percentages and fractions.
Ability to multitask, manage repeated interruptions, adapt to change, and meet exacting deadlines.
Ability to work without close supervision.
Excellent internal and external customer service skills.
Effective verbal and written communication skills.
Ability to work extended hours as necessary to accomplish work objectives.
Skill in using computers and Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

Perform general collateral loan file maintenance, requests, and code changes.
Research and book collateral for consumer and commercial, real estate and non-real-estate loans, including indirect marine/RV lending.
Research and process email requests about collateral from Commercial Banking/Lending and various back-office departments.
Research confidential documents to ensure accurate collateral input.
Research and process assigned daily reports as needed.
Perform daily maintenance of collateral-related projects as needed.
Perform quality assurance of collateral input to ensure complete and accurate information.
Communicate professionally through appropriate, approved media with other departments to ensure accurate records in the core software.
File and/or scan documents to maintain accurate records.
Support Commercial Banking/Lending and other frontline staff by responding to and researching inquiries.
Review and maintain reference material needed to support collateral determinations.
Mentor and train other staff as necessary and appropriate for the role.
Complete all assigned training in a timely manner.
Maintain punctuality and attendance.
Follow Bank policies, procedures, and guidelines.
Perform other duties as assigned.