Loan Maintenance Clerk I

Alpine Bank • Rifle, CO

2d • $18 - $23 • Hybrid

About The Position

The Loan Maintenance Clerk I is an entry-level role in the Loan Maintenance Clerk series. With close supervision, the employee monitors reports and supports front-line staff with error resolution and automatic payment setup by performing maintenance in the loan system. The role requires regular and reliable on-site attendance, although the professional office environment may have a hybrid schedule that includes remote work and in-office work; this arrangement can change at any time.

The position works with loan maintenance requests and information, including ACH and AFT payments, loan payoff requests, account verifications, and corrections in Xperience. The clerk follows bank regulations, policies, procedures, and confidentiality practices; communicates with front-line staff, lending officers, and title companies; and may assist with special projects or other assigned duties.

The work is largely sedentary and uses standard office equipment. Some filing, reaching, lifting files, opening filing cabinets, and bending or standing on a stool may be required. The employee may need to lift up to 25 pounds and may drive minimally for branch visits and in-person meetings. Starting pay is $17.50 to $22.50 per hour, depending on experience. The position is anticipated to close November 30, 2026, or until filled.

Requirements

• High School Diploma or General Education Diploma (GED) equivalent.
• General knowledge of the entire Alpine Bank loan process, compliance, and approval requirements.
• Background knowledge of bookkeeping and General Ledger.
• Strong attention to detail, multitasking, and organizational skills to work accurately at a fast pace.
• General knowledge of computer applications such as Xperience/Silverlake and basic use of Microsoft Word, Excel, and Adobe Pro.
• Ability to communicate clearly and concisely and work closely with front-line staff, lending officers, and title companies.
• Ability to respond promptly to customer needs.
• Basic understanding and application of banking compliance regulations.
• Ability to work as a team player through reliability, productivity, and collaboration.
• Ability to adhere to confidentiality practices and guidelines.
• Possession of, or ability to obtain, a valid State of Colorado Driver’s License.
• Ability to meet the physical demands described, including occasional filing-related movement and lifting up to 25 pounds.

Nice To Haves

• Additional college classes in Accounting, Bookkeeping, Finance, or a similar field.
• At least two years working as a bookkeeper using the General Ledger, or in a Loan Administration, Credit Analyst, or Loan Maintenance department at a financial institution; an equivalent combination of education and experience may be substituted on a year-to-year basis.

Responsibilities

• Monitor the Loan Maintenance electronic mail inbox for Automated Clearing House (ACH) and Automated Funds Transfer (AFT) payments.
• Process loan payoff requests.
• Resolve identified errors and perform the necessary maintenance to correct the loan system in Xperience.
• Complete Account Verifications upon receipt with proper customer authorization.
• Comply with bank regulations, policies, and procedures.
• Answer incoming calls from front-line staff concerning loan information.
• Assist with special projects as assigned and/or time allows.
• Maintain regular and reliable on-site attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED