Collateral Analyst I

Lithia & Driveway • Tigard, OR

1d • $23 - $25 • Hybrid

About The Position

The Collateral Analyst I/Collections & Recovery Specialist works with the Collateral Management team to locate, process, and help systematically recover collateral from customers. The role uses skip-tracing tools and software provided by Driveway Finance Corporation to obtain and communicate customer and vehicle location information, while also working to collect and negotiate repayment terms on delinquent accounts.

The position is based in Tigard, Oregon, or Medford, Oregon, and follows a hybrid schedule of three days in the office and two days from home. Hours are Monday through Friday, 8 a.m. to 5 p.m. Pay is $23–$25 per hour. High school graduation or equivalent and being at least 18 years old are required. The company is a drug-free workplace and provides reasonable accommodations to enable individuals to perform essential functions.

Requirements

• High school graduate or equivalent.
• At least 18 years old.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Excel and Word, and Windows-based systems.

Nice To Haves

• One year of collections experience.
• Auto lending or repossession experience.
• Knowledge of skip-tracing techniques.
• Experience with outbound calls or collections.

Responsibilities

• Review and accurately update the DFC repossession log.
• Assign repossession vehicles to third-party recovery agents in a timely manner.
• Use high-level skip-tracing practices to obtain customer and vehicle location information.
• Regularly update third-party vendors with the most recent location data for assigned collateral.
• Navigate and update third-party repossession assignment systems.
• Make outbound collection attempts by phone, mail, and email to resolve delinquent accounts ethically.
• Meet or exceed established call-volume and account-action requirements.
• Process recovery cost analysis and KBB for recovered vehicles.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• Medical, dental, and vision plans.
• Paid holidays.
• 80 hours of PTO front-loaded on day one.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED