Consumer Loan Collateral Specialist I

Park National Bank•Newark, OH

1d•Onsite

About The Position

The Consumer Loan Collateral Specialist I boards collateral loan data, manages lien perfection and maintenance, and processes titles for newly financed vehicles. The role supports the Bank’s security interest by applying Ohio and other states’ vehicle laws and title requirements, maintaining accurate collateral documentation, and resolving discrepancies in collateral records or lien status. The specialist performs research and title-related tasks under direct supervision, supports affiliate banks and dealers with collateral maintenance, and keeps current with regulatory, investor, and bank changes. The position also follows compliance and risk-management requirements and delivers consistent customer service within the Bank’s Serving More standards. This is a full-time, non-exempt position with department hours Monday through Friday, 8 a.m. to 5 p.m., at the Newark – Alford Building. The role requires a high school diploma or equivalent. The position involves remaining stationary at least 75% of the time, continuously operating a computer, and communicating with coworkers and stakeholders to exchange accurate information.

Requirements

High school diploma or equivalent.
Demonstrated willingness to learn and maintain understanding of all aspects of the position.
Interpersonal and customer-service skills.
Written and verbal communication skills.
Ability to understand and follow directions.
Adaptability to change.
Basic computer skills.
Leadership and management skills.
Ability to build collaborative relationships.
Organizational skills and attention to detail.
Analytical thinking.
Ability to multitask and juggle priorities.
Problem and situation analysis skills.
Technical expertise.
Strategic planning and decision-making skills.
Ability to develop or mentor others.
Ability to work as part of a team.

Nice To Haves

Knowledge of Premier Navigator, including inquiry and maintenance capabilities.
Knowledge of Microsoft Office programs.
General understanding of collateral and vehicle-lien perfection.

Responsibilities

Accurately board collateral loan data to the host system.
Ensure liens on collateralized consumer loans are fully secured through timely lien processing and accurate documentation.
Ensure the Bank’s lien positions are properly perfected, maintained, and released in a timely manner.
Audit title-processing documentation for vehicle purchases.
Perform basic research requests for lien placements and terminations, including contacting out-of-state title offices, under direct supervision.
Stay current with bank, investor, and regulatory changes, including changes to out-of-state title and vehicle registration processes, and help communicate changes to other collateral associates.
Provide general guidance and support to affiliate banks and dealers regarding collateral maintenance.
Process titles for newly financed vehicles, ensuring timely and accurate completion, and match received titles to the appropriate loan files.
Apply Ohio and other states’ vehicle laws, lien-placement requirements, and title assignments to protect the Bank’s security interest.
Process electronic titles through the online electronic system and file or terminate UCC statements through the Secretary of State site when applicable.
Complete compliance checks on secured installment collateral to verify accurate lien information.
Identify and resolve discrepancies in incomplete collateral documentation or lien status.
Recommend workflow and customer-service improvements to management.
Maintain awareness of and adhere to the Bank’s compliance requirements, risk-management concepts, expectations, policies, and procedures in daily tasks.
Deliver consistent, high-level service within the Bank’s Serving More standards.
Perform other duties as assigned.