Consumer Loan Specialist

Landmark Credit Union Talent Acquisition • Brookfield, WI

3d

About The Position

The Consumer Loan Specialist engages with members and potential members who have applied for consumer loan products through branch, call center, and online or digital channels. The role gathers, prepares, and processes documentation for consumer loan applications, checks documents for accuracy and compliance with underwriting guidelines, and ensures required loan-processing and closing documents are received, complete, and ready. The position reports to the Manager, Consumer Loan Member Support.

Requirements

• High school diploma or equivalent.
• At least one year of consumer lending experience.
• Excellent customer service skills.
• Experience with, or ability to gain proficiency in, programs and systems used for the job, including Microsoft Office products and consumer lending systems.
• Excellent verbal and written communication, problem-solving, and organizational skills, with the ability to work independently.
• Ability to organize work, balance multiple priorities, and manage projects in a fast-paced, flexible environment while maintaining attention to detail and meeting deadlines.
• Ability to exercise independent judgment and discretion while maintaining confidentiality.
• Must have or be able to attain National Mortgage Licensing System (NMLS) registration.
• Must develop a thorough understanding of company policies and procedures relevant to the position and comply with company policies and procedures and applicable job-related state and federal laws and regulations.

Nice To Haves

• Knowledge of all types of consumer loans and a general understanding of underwriting guidelines.
• Ability to understand and explain credit bureau reports, work with members to satisfy loan stipulations, and schedule closings.

Responsibilities

• Partner with Consumer Loan Underwriting, Consumer Loan Processing, Personal Financial Officers, and branches to identify documentation requirements for each loan.
• Contact members to collect necessary loan documentation, such as pay stubs, W-2s, and purchase contracts.
• Verify loan application accuracy according to current policies and procedures, and enter information into the current lending system when applicable.
• Inform members about items needed for closing, such as vehicle titles and seller requirements.
• Coordinate preparation of accurate, error-free closing documents.
• Use independent judgment to process multiple types of consumer loans and modifications.
• Cross-sell GAP, Mechanical Breakdown, and Debt Protection, and offer other identified cross-sell opportunities.
• Monitor daily, weekly, and monthly reports to ensure applications do not exceed 30 days before decisioning.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED