Consumer Loan Processor I
About The Position
The Consumer Loan Processor I performs entry-level processing for consumer and indirect loans. The role gathers and verifies required documentation, prepares loan files, and ensures loans meet basic regulatory, procedural, and quality requirements. The processor supports members, branches, and dealers through timely communication and assistance with routine questions and service needs. The position advances Community Credit Union of Florida’s mission to improve members’ financial well-being and make a positive difference in the communities it serves by delivering outstanding service to internal and external members. The position works in an open, non-confined, clean and comfortable office setting, with possible minor annoyances such as noise, odors, and drafts. After an introductory period, hybrid work is available in accordance with the organization’s Flexible Work Arrangements Policy. The role involves frequent writing, typing, speaking, listening, lifting up to 25 pounds, carrying, visual tasks, sitting for up to eight hours, pulling, walking, standing, squatting, kneeling, and reaching. Equipment may include a telephone, copy and fax machines, calculator, computer terminal, personal computer, and related printers. The role requires reading documents, performing detailed work and problem-solving, strong member-service and communication abilities, math and analytical reasoning, and the ability to manage stress, concurrent tasks, and interruptions. Community Credit Union of Florida is an Equal Opportunity Employer and supports a drug-free workplace.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- One year of related experience and/or training, or equivalent combination of education and experience.
- Work-related experience should consist of record department experience in a financial institution or very similar office experience.
- Basic knowledge of consumer lending processes and documentation.
- Strong attention to detail, organizational skills, and communication skills.
- Ability to perform the position safely without endangering oneself or others.
- Ability to read documents, perform detailed work and problem-solve, and handle stress, multiple concurrent tasks, and constant interruptions.
- Strong member-contact and verbal and written communication skills, with math and analytical reasoning ability.
Responsibilities
- Review consumer and indirect loan application packages for completeness, signatures, and required documentation.
- Collect, verify, and organize supporting documents, including identification, income verification, insurance, and credit reports.
- Pull credit reports, perform basic debt verification, and update applications with relevant data.
- Prepare loan applications and document packages for closing or underwriting review.
- Assist members with loan applications by phone, email, and in person.
- Communicate documentation needs and loan status updates to members and internal staff.
- Back up indirect processing and indirect funding when directed.
- Comply with applicable BSA, USA Patriot Act, OFAC, CIP, Member Due Diligence, Reg P, Reg J, Truth in Lending Act, and FCRA requirements.
- Review booked and funded loans for accuracy, completeness, and collateral documentation.
- Ensure loan files meet regulatory and internal standards and clear loan exceptions in a timely manner.
- Process skip-payment requests, loan maintenance, due date adjustments, payment frequency updates, and other account changes.
- Complete and mail adverse action notices for loan and membership decisions as required.
- Accurately document loan activities in the core or loan origination system.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
