Grandbridge Loan Administration Analyst / Associate

Truist Bank•Charlotte, NC

About The Position

Perform loan administration duties for commercial real estate loans and enforce loan documents on behalf of the lender. The role supports document administration, new loan setup, tax and insurance administration, and customer service. It includes boarding and validating commercial real estate transactions, reviewing executed loan documents, reconciling servicing data, supporting servicing transfers and portfolio conversions, and documenting validation work and exceptions. The position also supports release and satisfaction processing, UCC administration, customer inquiries, quality control, and process improvement. The level of independence is appropriate to the employee’s experience. The position is regular and requires English fluency. It is a first-shift role in a normal office environment, with travel of up to 10% and availability for overtime as directed by a manager or supervisor and required by business need.

Requirements

Bachelor’s degree or equivalent education and related training.
Good written and verbal communication skills.
Ability to produce accurate work efficiently and consistently.
Good organizational and problem-solving skills.
Ability to multitask in a high-paced environment with substantial interaction with borrowers.
Ability to work independently and as part of a team.
Demonstrated proficiency in basic computer applications, such as Microsoft Office.
Ability to travel occasionally overnight.
Ability to sit for extended periods and periodically move about during the workday.
Ability to access and interpret client information on a computer and communicate with individuals in person and by phone.
Ability to use standard office equipment, including a PC keyboard and mouse, copy/fax machines, and printers.
Ability to focus, interpret information logically to solve problems, and answer customer questions appropriately.
Ability to work all scheduled hours, including overtime as directed by a manager or supervisor and required by business need.

Nice To Haves

Mortgage banking experience.
Knowledge of commercial loan servicing.
Direct CMBS and/or master-servicing experience.
Experience with SASB or other complex commercial real estate transactions.
Experience with loan components and complex collateral structures.
Experience with servicing transfers or loan portfolio conversions.
Knowledge of investor reporting or securitization-related servicing.
Post-closing or commercial loan-document review experience.
Experience performing loan-boarding quality control or working within a formal control environment.

Responsibilities

Perform new-loan boarding and servicing-system setup for commercial real estate loans.
Review executed loan and transaction documents to identify servicing requirements and accurately configure servicing systems.
Board and validate CMBS, SASB, master-servicing, and other commercial real estate transactions according to experience level.
Validate complex loan structures, including loan components and collateral relationships.
Verify loan balances, payment terms, interest rates, payment dates, escrow and reserve requirements, collateral information, and other servicing data against governing documents.
Identify discrepancies between boarding or transferred servicing data, system information, and executed loan documents.
Research and reconcile discrepancies involving payments, balances, interest calculations, escrow amounts, and other servicing data.
Support servicing transfers and portfolio conversions by validating transferred information against governing documents and servicing records.
Document validation work, exceptions, corrections, and conclusions clearly for analysts, managers, quality-control reviewers, and auditors.
Escalate exceptions or conflicting information when governing documents do not adequately support a servicing determination.
Perform loan-boarding quality-control activities and ensure exceptions are resolved before final validation.
Maintain loan documentation using established imaging, retention, and workflow processes.
Support release and satisfaction processing, UCC administration, and customer-service inquiries.
Take ownership of assigned loans through onboarding and validation, with independence appropriate to experience.
Identify opportunities to improve or automate loan onboarding, reconciliation, exception-management, and quality-control processes.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division